AI receptionist for dog groomers
The phone rings whenthe dog needs both hands.
Let the AI answer routine questions and take bookings while you keep grooming. It uses your services, prices and available times. If a call needs your judgement, you get a callback with the reason attached.
Tuesday · 9:42 pm
Ava is calling
Recognised before answering
Lulu · Cavoodle · full groom
Last visit
6 weeks ago
Usual groomer
Sam
Outcome · 9:45 pm
Suitable time found. Booking terms checked.
Bookings and callbacks
Take routine bookings. Review the calls that need you.
A regular can ask for their usual groom. A new customer describing a difficult coat or handling concern may need to speak to you first.
A regular calls
Recognise returning customers.
For a recognised number, use the customer's saved pet and booking details so they don't have to start from scratch.
The request fits your rules
Book times that fit your team and equipment.
Phone bookings allow for the time each dog needs, who can groom them and the equipment the service uses, just like online bookings.
The answer needs judgement
Pass difficult questions back to your team.
When coat, behaviour, safety or an exception needs a groomer, the call becomes a callback with the reason attached for the team.
A clear boundary
Choose what the receptionist can answer for you.
Keep your services, prices and policies up to date. Calls follow those details; grooming decisions and exceptions come back to your team.
The receptionist can use
- Opening hours and pickup windows
- Your grooming services and starting prices
- Which groomers perform each service
- Times when your team and equipment are available
- Notice periods and booking policies
- An identified owner's pets and existing bookings
The team should decide
- Whether an unclear coat or handling problem is safe to accept
- A price the business cannot know until somebody sees the dog
- A complaint, incident or exception to the normal policy
- Anything the caller has not explained well enough to act on
The callback carries the reason, so the groomer does not start from “please call this person”.
Your locations
Set up phone reception for each shop.
- Turn the receptionist on or off for each location.
- Choose that shop’s voice, greeting and call arrangements.
- Choose whether it can look up bookings, cancel a booking or check service status.
- Keep callback requests available for questions that need your team.
Each enabled location needs its phone line connected to the receptionist. A phone number on its own does not enable AI answering.
Help with customer texts
Let AI draft the reply. Your team chooses what to send.
SMS reply suggestions are a separate business-wide choice. Read a draft in the conversation, edit it or dismiss it. Nothing goes out until a team member sends it.
Photo-only messages do not generate a text reply suggestion.
See Phone messagingOne diary to trust
See phone bookings in the diary you already use.
Confirmed phone bookings appear alongside online and staff bookings. Your team can see the pet, service, groomer and booking details without copying them from a message.
AI receptionist pricing
Phone cover, by location
Optional receptionist subscription
Check the current location charges and call usage rates before enabling phone reception.
See all pricing