Know what the dog needs
before you
take the booking.
Get the coat and handling details early, allow enough time and give your groomer the notes they need. That means fewer surprises when the dog arrives.
“She told us she was afraid of her own phone ringing.”
A Melbourne business owner, 2024
We started with grooming owners who opened early, worked with dogs all day and spent the evening rebuilding what the diary had failed to record.
We watched one answer calls on speakerphone while grooming. Another rebuilt the roster every Sunday night. Useful pet details were getting lost between the person taking the booking and the person doing the groom.
Keep the care and judgement
your customers trust.
The way they cared for their customers was not outdated. Neither was the craft they had built over years, the trust of a returning client, or the personal relationships that made people come back.
The admin around that work should take less effort.
Keep what you learn about each dog.
Make it easy for your team to find.
Your groomer decides what the dog needs. Save their notes, photos and agreed changes so the next person can prepare without asking the customer to explain it all again.
What stays
The groomer's judgement
Software can carry the history and apply the rules. The person seeing the dog still decides what is safe and suitable.
What the team learns about each dog
The clippers Lulu tolerates, the coat that changed the plan and the person who should take her next time.
The relationship with a regular
The useful return interval, the familiar groomer and the reason the owner trusts this business with the dog.
What goes
Finding out about a coat or handling problem only after the dog arrives
A full diary that did not count the bath, dryer or assistant
Useful grooming history living in one person's head
Extra work disappearing between the table, checkout and Sunday-night payroll
These are the everyday problems the booking and pet records should help you avoid.
Your team can find your booking rules and the pet's history where they need them.
One dog.
Better decisions each visit.
Keep the owner's answers, the groomer's findings and any agreed changes together. Your next groomer can see what happened last time.
Use that history to decide whether to accept the next booking, how much time to allow and who should take it.
Before accepting
Ask what changes the work and read what happened with the dog before.
Before offering time
Check a suitable groomer and every bath, table or dryer the service needs.
When the dog arrives
Compare the coat and scope with what was booked before extra work begins.
During the groom
Keep changes, notes, photos and responsibility attached to the visit.
Next time
Check past notes before quoting and booking the next visit.
The goal is simple: fewer expensive surprises, without asking software to make the grooming judgement.
Get ready for
the next dog.
Collect pet details, book time your team can handle and keep useful notes for next time.
Try it for 14 days. No credit card required.