Before you accept a grooming booking

Know what you're taking on before you accept.

Ask about the coat and handling, check past visits and allow enough time. Accept bookings that suit your team instead of finding the problem at drop-off.

See the grooming overview

New booking · 9:42pm

Confirmed

Ava + Lulu

Full groom · Friday

Pet

Cavoodle · 9kg

Coat

Curly

Drop-off

8–9am

Card

Saved

Groomer and required equipment checked for the planned groom.

01 / Before confirming

Check the dog, groomer and equipment together.

Get the pet details and check what the service needs before you confirm. Your team can see what has been booked and prepare for the visit.

The booking says ‘Cavoodle, full groom’. The coat, handling and eight months since the last visit only become visible when the dog walks in.

Pet profile

Lulu selected

Duration

Based on coat + size

Groomer

Qualified and rostered

Equipment

Workstation free for the groom

Pet details and availability checked together.

02 / What you can do

What to check before confirming

Keep the details with the booking so your team can see what's been agreed and what to do next.

Ask about the dog, not only the service

Choose pet questions about size, coat, last groom and handling. Get details a service name alone won't tell you.

Start the quote from what is known

Set how pet details change the price and time booked. You can still discuss a revised quote if the coat is different at arrival.

Check who and what is available

Only offer times with a suitable groomer and the help and equipment your service needs.

Accept, ask a question or decline

Approve work that fits. Ask for missing information when the risk is unclear. Decline when the dog or work belongs somewhere else.

03 / Features you can use

Tools for taking the booking

Owners answer before the phone rings

Online booking collects the pet, service and business-selected questions for one or several dogs.

See how it works →02

Take routine bookings while you're busy

The AI receptionist works from the same grooming menu and booking rules, then hands judgement back to the team where needed.

See how it works →03

Show your cancellation terms before booking

Show your cancellation policy before customers confirm. Saved-card protection requires online payments and a connection that supports it.

See how it works →04

Check the record and plan the next visit

Keep grooming notes, photos and visit history with each pet. Check each dog’s suggested next groom before arranging their next visit.

See how it works →

04 / Questions groomers ask

Can an owner book more than one pet?

Yes. Customers can book several dogs together, with a separate service, pet details and visit history for each dog.

Can size or coat change the grooming time or price?

Yes. Set extra time or a different price for size, coat or breed. Customers see the options that match the details they give you.

Does the booking check assistants and equipment too?

Yes. Add any assistant time and equipment your service needs, so a free groomer alone doesn't make a time available.

Can the AI receptionist use the same rules?

Yes. It works from your actual service menu, pricing and policies, then books directly into the same calendar rather than a separate inbox.

Get the details before you take the booking.

Try it for 14 days. No credit card required.