Seglo vs MoeGo: bookings, pet records and phone calls
24 August 2026 · 6 min read
Compare the work you need to handle: pet records, time inside each groom, calls, messages and accounts. Check the differences and migration options before deciding whether a move is worth it for your shop.
Full disclosure: we build Seglo. This comparison links MoeGo’s own help centre, pricing and terms, read in August 2026, and where they are ahead of us it says so.
At a glance
Seglo Phone is a separate product; no booking software is required. AI Receptionist is optional and charged separately. Xero sync is available on Scale plans. Seglo prices exclude GST.
| MoeGo | Seglo | |
|---|---|---|
| The number your texts come from takes calls | ||
| Live call answering | Beta, top tier | |
| Client and pet on screen when it rings | ||
| Use free time within a longer groom | ||
| Billed in | USD, per location | AUD, per business |
| Xero | ||
| Calls recorded and kept | 30 days | |
| Vaccination expiry and certificates | ||
| Import from your old system | Spreadsheet or database | Square, or we do it |
What MoeGo is best at
Keeping the record, and it is not close. Vaccinations carry an expiry date, a certificate and a coloured flag on the pet’s card. There are incident logs and pet codes. The report library downloads. Calls are recorded and kept for thirty days. It imports from a spreadsheet or a database file with three years of history and exports your clients and pets whenever you want them.
If vaccination documents, incident logs or call recordings are essential to your shop, check those requirements closely before moving. The sections below compare scheduling, calls and accounts too.
Check how each system plans the work inside a groom.
Try a service that uses a groomer, an assistant and a dryer at different times. Check whether you can offer another booking during a step that doesn't need your groomer.
Set who does each part of the groom and how long it takes. For example, your groomer can take a nail clip while an assistant dries the first dog.
With Seglo Phone and the grooming software, recognised callers can open their customer and pet details before you answer.
Fit another booking while an assistant helps
Check whether a long visit is blocking time your groomer could use for another dog.
Choose the work your groomer does and any parts an assistant can take. If this matters to your shop, ask MoeGo to demonstrate the same booking: the pages reviewed here did not establish an equivalent setup.
The number they give you cannot take calls
Worth knowing before you build a habit on it. MoeGo assigns you a number for messaging, and their documentation is plain about what it is: “this number can be used for sending and receiving messages only, no phone calls are available.”
So your texts go out from a number your clients have never seen and cannot ring back. It is not the number on your shopfront, and it never becomes the number on your shopfront.
In Seglo there is one number. Calls arrive on it, messages arrive on it, and the finished groom goes back down it as a photograph rather than a link. Why that is rare in Australia.
Who can answer your business number?
MoeGo has an answer and it is not finished being one. Their help centre: MoeGo Calling is “currently available to select customers on the Ultimate plan”. It is a beta you are invited into, on the top tier, priced on neither pricing page. Credit where it is due: when it does ring, it opens the client’s profile, which is the right instinct and the same one we had. And its AI transcribes rather than answers.
Seglo answers on the number already on your shopfront, on any device your team carries, with the client, the pet and the standing note on screen while it is still ringing. The AI receptionist is a separate $149 a month plus 40 cents a minute.
Moving two years of records
The honest one, and the question anyone on MoeGo actually asks first. MoeGo will import your history from a spreadsheet or a database file and will export your clients and pets to CSV whenever you like. Getting out of MoeGo is not the hard part.
For MoeGo, export your records and let the Seglo team help prepare and check the import. The automated importer supports Square. Check what can move before choosing your changeover date.
What each one costs
MoeGo bills per location in United States dollars, so what you pay moves with the exchange rate every month, and the calling console sits behind the top tier and an invitation rather than a price.
Seglo is $49 a month to start, Australian, excluding GST, billed for the business rather than per location. Seglo Phone is $149 once and $79 a month for two people, $29 for each extra person, up to five. Card processing runs through your own Stripe account and we take nothing on a booking.
Compare the services you would actually use: Seglo Phone is optional. Compare your required plan, phone services, payment fees and migration effort before deciding.
Which should you pick?
Stay on MoeGo
- Vaccination expiry, certificates and incident logs are why you are shopping.
- You want call recordings kept. We record voicemail and nothing else.
- You want to move your own data yourself, without asking anyone.
- The phone is not your problem, and bookings arrive online anyway.
Move to Seglo
- You want to book another dog while an assistant handles part of the first groom.
- You want one number that takes the call and sends the photograph.
- You are tired of paying a United States invoice per location.
- Your accountant is on Xero.
Read from MoeGo’s own help centre, pricing and terms in August 2026 and linked to the source pages. Products change; if something here is out of date, tell us and we will correct it. MoeGo is a trademark of its owner and Seglo is not affiliated with, endorsed by, or sponsored by MoeGo.
Keep your pet notes.
Plan the work around each groom.
Try it for 14 days. No credit card required.