Client management & pet care

Know what each dog needs.Before the next groom.

Keep pet details, grooming records and photos together. See who is due back and arrange their next visit.

Before the visit

Keep a separate record for every pet.

Two dogs can share an owner and need very different care. Give each their own details and visit history.

  • Save breed, coat, handling advice and your own form answers.
  • Keep each pet’s services and past visits together.
  • Let returning customers check their saved answers when they book.
Two dogs, one owner

Lulu

Cavoodle · 9 kg

Nervous with clippers. Use the quiet ones.

Milo

Beagle · 12 kg

Hates the dryer. Towel first.

During the groom

Record grooming findings by body area.

Use the body map to keep a clear record of skin, coat or handling concerns from the visit.

  • Choose a body area and record the issue and severity.
  • Add a note about what you noticed.
  • Keep arrival and completion findings separate.
  • Mark an arrival finding as dealt with.

After the groom

Show the owner their pet’s care card.

Preview the card, add a short message and choose an available email or text option to share the link.

  • Bring the visit’s grooming findings and services together.
  • Include appointment photos you have marked for the customer.
  • Let signed-in owners find care cards in their own pet’s history.

Send the care card when you are ready to share it. The pickup message has its own action.

See photo sharing

A record you can see

Find photos from an earlier groom.

  • Browse your pet’s photos grouped by visit.
  • View before-and-after pairs together.
  • Choose a photo for the pet’s profile.
  • Keep customer-shared photos separate from your internal album.

The next visit

See which dogs are due for a groom.

Set a grooming interval for each dog, or use your shop’s default. Check the last visit, next due date and any appointment already booked.

  • Find pets who need another booking.
  • Separate already-booked pets from those still to arrange.
  • Spot records that need a grooming interval.
  • Open the pet’s record or start their next booking from the list.
Lulu’s next groom

Due 12 September

Grooming interval
6 weeks
Last groom
1 August
Next appointment
Not booked

Your regulars

Set up repeat visits from the client record.

Your team can choose a repeat interval after checkout or from the client’s record, with each pet’s service included.

  • Keep pets on the same schedule together.
  • Use a separate schedule when their grooming intervals differ.
  • See running, paused and ended repeat bookings.
  • Find a time for repeat visits that need your attention.
See how repeat visits work

Access to records

Give your team the access their work needs.

Set staff permissions for client information and booking actions. Each shop keeps its own business records; a customer’s pet account does not give another shop access to your internal notes.

See staff permissions

Keep the details your next groomer needs.

Try it for 14 days. No credit card required.