Grooming Care & pet records
Every dog has its own care cycle.Keep each one on track.
Set how often each pet needs a groom, see whether the next one is booked and let Auto Book book it. Coat notes, photos and history stay with the pet.
Grooming Care
See which dogs need their next groom booked.
Set a care cycle for each dog, or use your shop’s default. Seglo suggests the next groom from their last one, so nobody counts weeks.
- See each pet’s suggested next groom, like “Around 29 Oct”, and whether it’s booked.
- Book the next groom with the pet, service and date already filled in.
- Follow up pets that aren’t booked, had a groom cancelled or are booked later than suggested.
- Keep a nail trim between full grooms from resetting the care cycle.
- Change a care cycle without moving anyone’s booking.
Grooming Care is included from the Starter plan.
Around 12 September
- Care cycle
- Every 6 weeks
- Last groom
- 1 August
- Next appointment
- Not booked
Auto Book
Let Auto Book book each pet’s next groom.
Turn it on at checkout or from the client’s record, or let owners turn it on themselves. It books from each pet’s own care cycle, once the pet has had a groom with you.
- Pets share a visit when it fits
- Pets due close together come in on one visit, each keeping its own care cycle. Choose how many days either side of the suggested date Auto Book can use, from the exact day up to 14.
- Booked, or clearly not
- If no time fits every pet, nothing is booked and they show on your follow-up list. A cancelled groom isn’t rebooked on its own.
- Owners can see it
- Owners see each pet’s next groom, can book it themselves and can turn Auto Book on or off. Turning it off keeps their confirmed bookings.
Auto Book doesn’t guarantee the same start time or groomer for every visit.
Before the visit
Keep a separate record for every pet.
Two dogs can share an owner and need very different care. Give each their own details and visit history.
- Save breed, coat, handling advice and your own form answers.
- Keep each pet’s services and past visits together.
- Let returning customers check their saved answers when they book.
- Preview your shop’s Pet Card and edit the details and answer choices you ask for.
Lulu
Cavoodle · 9 kg
Nervous with clippers. Use the quiet ones.
Milo
Beagle · 12 kg
Hates the dryer. Towel first.
Someone else doing pickup?
Use a different contact for one appointment.
Add the phone or email to use for that visit when you make the booking. Keep the usual customer’s record unchanged.
- Send booking messages to the contact handling this visit.
- Leave either field empty to use the customer’s usual details for that channel.
During the groom
Record grooming findings by body area.
Use the body map to keep a clear record of skin, coat or handling concerns from the visit.
- Choose a body area and record the issue and severity.
- Add a note about what you noticed.
- Keep arrival and completion findings separate.
- Mark an arrival finding as dealt with.
After the groom
Show the owner their pet’s care card.
Preview the card, add a short message and choose an available email or text option to share the link.
- Bring the visit’s grooming findings and services together.
- Include appointment photos you have marked for the customer.
- Let signed-in owners find care cards in their own pet’s history.
Send the care card when you are ready to share it. The pickup message has its own action.
A record you can see
Find photos from an earlier groom.
- Browse your pet’s photos grouped by visit.
- View before-and-after pairs together.
- Choose a photo for the pet’s profile.
- Keep customer-shared photos separate from your internal album.
Access to records
Give your team the access their work needs.
Set staff permissions for client information and booking actions. Each shop keeps its own business records; a customer’s pet account does not give another shop access to your internal notes.
Keep every dog on track for its next groom.
Try it for 14 days. No credit card required.