Meet Your AI Receptionist: The Full Capabilities Guide

Most "AI phone answering" tools are just glorified voicemail. Seglo's AI Agent is different. It is a live, autonomous employee integrated directly into your calendar, CRM, and payment system. Here is exactly what it can do for your business.

Visualizing the Agent's brain: Real-time calendar checks, CRM lookups, and spam filtering happening in milliseconds.

1. Intelligent Booking & Negotiation

The core skill. The agent doesn't just "take a message." It actively navigates your calendar to find revenue.

• Real-Time Availability: Checks your live calendar instantly. No double-bookings, ever.
• Smart Negotiation: If a client asks for "Tuesday at 2 PM" and you're booked, the Agent replies: "I'm sorry, Tuesday at 2 is taken, but I have openings at 1:15 or 4:30. Would either of those work for you?"
• Complex Rules: It respects your specific rules (e.g., "Hair color requires a 45-minute processing gap").

2. Appointment Lookup & Verification

"When is my appointment again?" This question distracts your staff constantly. The AI Agent handles it instantly.

• Identity Verification: Recognizes the caller's number and verifies their name.
• Instant Retrieval: "Hi Sarah, I see you're booked for a Full Set Lash Extension this Friday at 10:00 AM."

3. Service Status Checks

Perfect for repair shops, dry cleaners, and mechanics. Stop interrupting your technicians to check if a job is done.

• Ticket Lookup: The agent can look up a job by phone number or ticket ID.
• Status Updates: "Your vehicle is currently in the paint booth and is estimated to be ready by Thursday afternoon."

4. Self-Service Management (Cancel/Reschedule)

Give clients control without the chaos. The Agent enforces your business policies automatically.

• Policy Enforcement: "I can help you reschedule, but since this is within 24 hours, there is a $20 late cancellation fee. Would you like to proceed?"
• Seamless Moves: Finds a new slot and moves the booking instantly in your system.

5. Callback Requests & Queue Management

Sometimes a human is needed. The Agent knows when to escalate.

• Smart Triage: If a client has a complex issue, the Agent can schedule a callback for your team.
• Prioritized List: It puts these requests into a prioritized queue in your dashboard, so you call back high-value leads first.

Conclusion: A Real Asset

This isn't a utility; it's an asset. By handing over the repetitive "phone tag" work to an intelligence that does it perfectly every time, you free up your human team to do what they do best: deliver incredible service in the chair.