Morning drop-offs
Let customers drop off before work. Finish handovers early and groom the dogs in turn.
| Dog | Drop-off | Groom starts |
|---|---|---|
| Lulu | 9:00 am | 9:00 am |
| Milo | 9:00 am | 10:30 am |
| Poppy | 9:00 am | 12:00 pm |
Drop-off scheduling
Let customers drop off early.Plan when the groom starts.
Bring dogs in together or spread arrivals through the day. Plan each groom separately, so every handover does not have to interrupt the next groom.
Plan the visit
Keep drop-off and grooming times separate.
A dog can arrive before your groomer is free. Offer a drop-off time that fits the work, then show the owner an estimated ready time.
- Find room for the groom after drop-off.
- Plan around the staff and equipment required.
- Keep the planned start and finish with the booking.
- Drop-off
- 8:00 am
- Grooming starts
- 9:00 am
- Estimated ready
- 10:30 am
Choose how your day runs
Group drop-offs together, or spread them out.
Bring dogs in early to finish handovers before a stretch of grooming. Spread arrivals when you have less room for dogs to wait.
Staggered arrivals
Have fewer dogs waiting at once. Bring each dog in closer to their grooming time.
| Dog | Drop-off | Groom starts |
|---|---|---|
| Lulu | 9:00 am | 9:15 am |
| Milo | 10:30 am | 10:45 am |
| Poppy | 12:00 pm | 12:15 pm |
Morning and afternoon groups
Arrange handovers at 9:00 am and 1:00 pm, leaving a stretch of grooming between each group.
| Dog | Drop-off | Groom starts |
|---|---|---|
| Lulu | 9:00 am | 9:00 am |
| Milo | 9:00 am | 10:30 am |
| Poppy | 1:00 pm | 1:00 pm |
| Rex | 1:00 pm | 2:30 pm |
For fixed morning and afternoon groups, your team agrees the drop-off times with customers. Online booking offers times that fit your booking settings and available grooming time.
Your drop-off window
Choose how early customers can drop off.
Set how long a dog may wait before grooming starts. Choose a window that suits the dogs in your care and the space you have.
- Just in time
- Up to 30 minutes before the groom.
- Up to four hours early
- A 9:00 am drop-off can have a groom planned as late as 1:00 pm.
- Any time after opening
- Allow a longer stay, with the groom still planned into the day.
This sets the wait before a groom. It does not set drop-offs every four hours.
One trip, more than one dog
Schedule each dog’s groom within the same visit.
Each dog has its own service and grooming time. The work can run together when enough staff are free, or one after another when it fits the day.
- Keep the customer’s dogs in one drop-off booking.
- Give each dog a staff assignment and planned grooming time.
- Base the group’s ready estimate on the last groom finishing.
A solo groomer can take multi-dog drop-offs when the work fits one after another.
Run the day
Record when each dog arrives, starts and leaves.
Planned times tell you what is booked. Update the visit as the work happens so your team can see where each dog is up to.
Checked in
Record that the dog has arrived.
In service
Mark when grooming starts.
Ready for pickup
Mark the groom finished and the dog ready.
Picked up
Record when the owner collects their dog.
Time to collect
Choose when to tell the owner their dog is ready.
- Mark the dog ready from the booking.
- Choose an available text or email option for the pickup message.
- Keep the pickup update separate from sharing a Pet Care Card.
See drop-offs and timed appointments in one diary.
Keep the day’s grooming work together, including dogs waiting for a later start.
Plan your drop-offs and pickup times.
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