Notifications and waitlist
Remind customers before the groom.Offer free times to your waitlist.
Set booking reminders, choose how updates go out and contact customers waiting for a suitable appointment.
Before the appointment
Choose when customers get their reminders.
- Choose up to two reminder times before the appointment.
- Set the available email, text and app channels for each type of update.
- Edit the short text message your customer receives.
- Keep SMS for the updates you want to pay to send.
Text reminders need SMS delivery switched on and enough message credit. Channel choices depend on the notification.
Your reminder choices: 2 days and 1 day before.
Booking updates
See who can receive each notification.
Check the people listed under a notification, or choose a team member to see the updates that can reach them.
Your customers
Updates about their own bookings, with a link to open the booking.
Your team
Access permissions, location and whether it is their own work determine which updates they can receive.
Each person’s preferences
Personal notification choices apply to optional updates. Required notices stay on.
The recipient list explains access; it does not subscribe people for you. Open a team member’s permissions to change which work they can access.
Filling a free time
Choose how to offer appointments to your waitlist.
Turn on automatic matching when a booking is cancelled, or choose who to contact yourself. Offers must fit the requested service and available time.
| Your choice | What happens |
|---|---|
| Choose the customer yourself | Pick a waiting customer and send a suitable time. |
| Offer to one customer at a time | Set the priority and reply deadline. An expired offer can move to the next eligible customer. |
| Offer to matching customers together | The first customer to accept gets the booking. |
For one-at-a-time offers, put VIP customers, the highest-value booking or the longest-waiting customers first. Set how long each customer has to reply.
More ways to find a time
Offer a time that day packing kept out of view.
A customer may be waiting for a time your team can take, even though day packing is not showing it online. Turn on hidden-time offers and choose how long to wait before offering that time.
- Use this separately from automatic matching after cancellations.
- Review waiting customers and offers that still need your attention.
- Send another suitable offer when the first one does not become a booking.
Keep customers updated and your waitlist in view.
Try it for 14 days. No credit card required.