Booking engine
Find a time that works.For your team and the dog.
You shouldn’t have to check every groomer’s diary to book one dog. Find times that fit your team, equipment and the groom.
Friday, 9:00 am
- Groom
- 90 minutes
- Sam
- Available
- Grooming space
- Available for the full groom
Day packing
Your bookings, closer together.
One groom at nine, another at three. You’re left waiting in between.
Turn on day packing to offer times closer to your existing bookings. Less waiting, more of your day back.
Your existing bookings stay put. You can still book any available time yourself.
Already booked: 9–10 am. Here are two ways the next booking could fit.
A customer picks a later slot
New booking: 3–4 pm
5 hours empty between grooms
Offer the next slot beside it
New booking: 10–11 am
Grooms together · free from 11 am
Leave room for last-minute bookings.
Near the appointment day, the remaining times open up for last-minute bookings.
Choose how tightly you want to group bookings. Quiet days can keep every time available, so customers still have a choice.
Try the example: mornings first, with two choices two days before the visit.
Friday · example booking times
Morning times
2 times shown
- 10 am
- 11 am
- 12 pm is not shown in this example
- 1 pm is not shown in this example
- 2 pm is not shown in this example
- 3 pm is not shown in this example
Match the price and booking time to each dog.
A larger dog can need longer in your diary. Set different prices and grooming times for size and coat, so the estimate adjusts before your customer picks a slot.
Small dog
1 hr 45 min
$115 estimate
Large dog
2 hr 30 min
$160 estimate
Full Groom example. You set your own prices and times.
Set your prices and grooming timesFit each booking around your team and equipment.
Give each groom to the right person
Choose who can do each service. Give junior groomers more time, and only offer bookings when someone suitable is working.
Plan your team’s timeKeep a customer’s dogs in one booking
You don’t need a separate booking for each dog. Keep them together, with their own service, notes and groomer.
Reserve the space each groom needs
Your groomer may be free while the workspace is in use. Required equipment and spaces are reserved for the full service time.
Plan equipment and workspacesSee how your day-packing choices change the times offered.
The settings preview uses a sample grooming day. Adjust your choices and see the available times it would show before you save.
- Steer bookings earlier, later or towards either end of the day.
- Balance customer choice with fewer gaps.
- Keep all available times visible to your staff.
The preview changes an example. Existing bookings stay where they are.
Choose how customers book with you.
Set the notice you need, leave time for cleaning and decide whether bookings need your approval.
Time, staff and equipment
| You can adjust | What you can do |
|---|---|
| Price and grooming time | Set your starting price and time. Adjust them for size, coat and the answers you ask for. |
| Who takes each groom | Choose who can do each service. Their shifts and time off decide when they can be booked. |
| Time for junior and experienced staff | Allow more time for junior groomers, or less for experienced groomers where it suits the work. |
| Who washes, dries and finishes | Choose which parts need the groomer and which an available assistant can take. |
| Baths, dryers and workspaces | Choose what each service needs. Required equipment and spaces are reserved for the full service time. |
| Time between appointments | Leave yourself a break for cleaning, notes or getting ready for the next dog. |
When customers can book
| You can adjust | What you can do |
|---|---|
| Notice before a booking | Set how much notice you need and when to stop accepting bookings for today. |
| How far ahead they can book | Choose how many days ahead your diary is open to customers. |
| Start times | Offer starts every 15 minutes, every half hour or another interval that works for you. |
| Early drop-offs | Let customers drop off just before the groom or earlier, depending on how you run your shop. |
| Grooms that finish after closing | Decide whether you’ll accept a late finish and how far past closing you’ll work. |
| Bookings per customer | Limit how many future appointments one customer can hold. |
Fewer gaps and clear booking rules
| You can adjust | What you can do |
|---|---|
| Who can book online | Open booking to everyone, or use private booking for customers already in your contact list. Others are asked to contact you first. |
| Choosing a groomer | Let customers pick a groomer, or turn off staff selection so they choose a time without choosing a team member. |
| Where bookings build up | Favour mornings, afternoons or either end. You can also keep bookings with fewer team members. |
| Times customers can choose | Choose how many times to offer. With adaptive settings, choose when all available times open again. |
| Your approval | Confirm automatically or review requests first. Decide what happens if you don’t reply in time. |
| A card to hold the booking | Require a saved card before customers book, once you’ve connected payments. |
| Cancellation rules | Choose a cancellation policy and fee. You can waive the fee for a customer’s first cancellation. |
| Instructions and agreements | Share arrival instructions. Ask new customers, or everyone, to sign your grooming agreement. |
You’ll find these controls in your booking settings, service menu and team setup.
Find these settingsGet your booking rules in place.
Add your services, team and hours. Choose the rules that suit your shop.