Seglo Phone
A business phone
connected to your grooming bookings.
Share one shop number for calls, two-way texts and photos, then assign conversations so your team knows who is following up. Connect Seglo booking software to see recognised clients, their pets and appointment details in the Phone app when they call.
Phone is a separate product. Use it on its own, or with your Seglo booking software.
$79 a month per number, two people included. $149 setup. Up to five people. Excludes GST.
Your Australian business number
04•• ••• •••
One contact. Three ways to get in touch.
Calls
Talk
SMS
Text
MMS
Send photos
Your team replies from that same number.
With Seglo booking software
See the customer’s booking when they call.
Recognise the client, their pet and their appointment in the Phone app. Whoever answers can start with the details.
- See matched customers and their pets.
- Check their current or next appointment.
- Keep the previous visit in view.
Phone works on its own. Customer, pet and booking details need Seglo booking software too.
Explore Seglo booking software
Team inbox
See who is following up. Hand over when you need to.
A customer sends a coat photo while you are grooming. Take the conversation or hand it to a teammate, with the messages and photo already there.
- See the person responsible and who sent each reply.
- Find your conversations and those nobody has taken.
- Mark a conversation done. A new customer message opens it again.
Assigning a conversation shows who is following up. Other teammates with access can still help and reply.
Can I pick up at 3 instead?
Alex
Hands over
Sam
Sam · Business number
3 works. See you then!
Who it rings
Let the first available person answer.
A call rings the available teammates with your shop’s line enabled. The first person to answer takes it, and the others stop ringing. You can keep grooming while someone available picks up.
Connect Seglo for Business to see recognised customers and open their saved details before you answer.
Choose who receives calls and what happens when nobody answers. Two people are included per number, and each can answer on their phone, a tablet or both.
See who rings, missed calls and after-hours handlingWhere it stops
Keep your staff’s
personal numbers private.
Call and text from your shop number, even on a staff member’s phone. Customers reply to the business, and your team can keep work conversations out of their personal messages.
Remove a departing staff member from the team and their phones stop receiving new calls. Your shop keeps the call and message history.
Assign the conversation to the next person helping that client. They can read the previous messages and photos, then mark it done once the client has an answer.
When nobody can
Can’t reach
the phone?
Connect your grooming business and add the AI receptionist to answer questions and take bookings while you are busy. It uses your services, prices, hours and live availability, identifies itself as an assistant and passes matters needing your judgement to a person.
A call nobody reached still lands in front of the whole team afterwards, with the number and the time, rather than sitting in one person’s missed-call list.
The AI receptionist is a separate subscription, enabled for each location. Buying a phone number does not turn it on.
Text conversations
Check an AI reply suggestion before you send it.
Turn on reply suggestions to prepare drafts for incoming customer texts. Your team stays in charge of the message that goes out.
- Read the suggestion beside the conversation.
- Edit it, send it as written or dismiss it.
- Turn suggestions off for the business when you do not need them.
Suggestions do not send themselves. A photo-only message does not generate a text reply suggestion.
Keeping your number
Keep the number your customers already know.
Request a transfer of your Australian mobile number. Its eligibility is checked as part of the request. Keep your current service active until the transfer is complete.
Before
You tell us the number and who it is with.
Check whether your Australian mobile number can be transferred.
During
Your existing phone service keeps working.
Keep it active until the transfer is complete.
When the number switches
The number switches to Seglo.
The transfer timing depends on your current provider.
If you leave
The number goes with you.
Arrange a transfer before closing the existing service.
Check the current transfer charges and terms before requesting the move. Keep your existing service active until the transfer is complete.
Choosing your plan
What to know
before you choose.
- Calls use the Seglo Phone app on phones and tablets. Your team can also manage customer messages on the web.
- Share photos by MMS. Video messages are not supported over MMS.
- Each number includes two people, up to five with extra charges. Phones and tablets are not counted.
- Additional location numbers carry their own monthly charge. Check the rate before adding one.
- Invoices and payment links are coming soon.
Before you add Phone
Questions groomers ask first.
Do I need Seglo booking software to use Seglo Phone?
No. Seglo Phone works on its own. Connect Seglo booking software to see recognised clients, their pets and their appointment details in the Phone app when they call.
How much does Seglo Phone cost?
Each number is $149 to set up, then $79 a month with two people included. Extra people are $29 a month each, up to five. Phones and tablets are not counted. Month to month, with no exit charge. Prices exclude GST.
Can I keep my shop's current number?
Eligible Australian mobile numbers can transfer, and the transfer is included in the $149 setup. It typically takes 3 to 10 business days, and your current phone keeps working until the number switches. Landline, 1300 and 1800 numbers cannot transfer to Seglo Phone.
Can more than one person answer the shop number?
Yes. A call rings the available teammates with your shop's line enabled. The first person to answer takes it and the others stop ringing. Each person can answer on their phone, a tablet or both.
What happens when nobody answers, or after hours?
Choose what happens: forward the call, send it to voicemail, or hand it to the AI receptionist if you subscribe to it. Voicemail is recorded and transcribed, and a missed call shows to the whole team afterwards.
Can clients text photos to the shop number?
Yes. Clients send and receive texts and photo messages in their usual Messages app, with nothing to download. Your team replies from the shop number. Video messages are not supported over MMS.
How does the team know who is following up?
Assign a customer conversation to a teammate, read the previous messages and photos, and mark it done once the client has an answer. Team chat gives colleagues a separate place to discuss the work.
Can I take my call history with me?
Yes. As the business owner, download every call and text as spreadsheet files whenever you like, from Settings → Data export in your Seglo account on the web. Each call comes with its date, number, client, length, outcome and transcript, and you can add the recordings and voicemails Seglo still keeps. You don't need to ask us.
Does it work during an internet or power outage?
No. Seglo Phone needs power and a working internet connection, including for 000 and 112 calls. Keep another way to call at every location. Emergency services see your registered service address, not your live location.
Seglo Phone on its own
Calls, messages and follow-up for your team.
You can use Seglo Phone on its own. Share customer conversations, assign the next reply and discuss the work in team chat. Booking software adds the grooming details when you need them.
Weighing up other options? See how business VoIP in Australia works on the phones your team already carries, and what changes when a business phone system brings customer enquiries and team follow-up together.
What it costs. $149 once to set up, then $79 a month including two people. Each extra person is $29 a month, up to five. Each number is its own plan at the same price. Prices exclude GST, which is shown as its own line on the invoice. Month to month, exit cost nothing, so the least you can spend is $228: the $149 setup plus one month at $79.
Emergency calls (000, 112, 106). 000 and 112 work from Seglo Phone, and they need power and a working internet connection. In an outage, use a mobile or a fixed line. Emergency services see the service address you have registered, not where the person calling is standing. Always keep another way to reach emergency services.
Conversation, not campaigns. Your number is for talking to your own clients. Bulk marketing goes out on the platform messaging channel instead, and a number that starts behaving like a broadcast is throttled. That is what keeps it deliverable.
Get a business number your team can share.
- Australian companySeglo Pty Ltd, ABN 65 694 776 488.
- Australian carrier networkCalls and texts are carried by a licensed Australian carrier.
- Phone support0480 080 030, Monday to Friday, 9am to 5pm Sydney time.
- No lock-inMonth to month, with no exit charge.