Bookings
Enquiries, booking forms, deposits, cancellations and getting the next visit into the diary.
Stage 1
Choose how bookings arrive
Decide which services suit self-booking, requests or a conversation.
Stage 2
Ask what changes the booking
Place each question where its answer can still change the plan.
Go deeper when you need it
Which grooming questions belong before the booking is confirmed?
Ask before the slot only what changes the promise; collect preparation details later and confirm changing facts on the day.
Before the slot, or after they've confirmed?
What has to be answered before a grooming slot is held, what can wait for the confirmation screen, and the one question worth asking twice.
What should you do when an owner cannot answer a booking question?
Make uncertainty visible and route it to a wider estimate, photo, call, assessment or decline instead of the cheapest answer.
When a booking form comes back blank
An unticked box is not a "no". Which missing answers you can carry into the day, which have to be closed before the dog arrives, and why the record needs a third state.
Stage 3
Decide what you can confirm
Make the accept, assess and decline decisions clear, including who follows up.
Go deeper when you need it
Straight in, or ask first?
Which dog grooming clients should book online instantly and which should come as a request — the line is whether you can size the job before the dog arrives.
What changes when a new dog books for the first time?
Use a wider first-visit estimate, check the facts that change acceptance and turn the first groom into useful history.
The first groom is the one you're guessing at
A regular's booking is a job you've already measured and a first-time dog's is a guess. What that guess costs, and the four ways a groomer ends up paying for it.
How fast you have to answer a booking request
The number that matters is not how quickly you usually reply. It is the longest anyone will ever wait, and it has to be shorter than the notice on the slot they asked for.
Stage 4
Handle changes and complex visits
Recheck the work and resources when a booking moves or several dogs arrive together.
Go deeper when you need it
How far ahead—and how late—should clients be allowed to book?
Set one boundary for the future you can promise and another for the work your live grooming day can still absorb.
Should several dogs book one visit or separate appointments?
Keep one family journey where it helps the owner, but plan each dog as separate work with its own time, service and record.
They moved it. What happens to the deposit?
A rescheduled groom leaves the same hole in your day as a cancellation. How much notice to ask for, and what happens to the deposit when the booking moves.
Stage 5
Test the complete booking route
Try familiar dogs, unknown coats, several dogs and rescheduling before trusting the process.
Stage 2
Agree the next visit
Recommend how often the dog should come back and make the next step clear at collection.
Stage 3
Keep messages and records useful
Connect the conversation to the person handling the dog or returning the call.
Explore this stage
What belongs on the pet profile, and what belongs to this visit?
Keep stable facts and useful handling observations with the dog; keep changing coat and service details with the visit until confirmed.
What earns a permanent place on a dog's record
The test for what goes on a grooming client's record is whether a stranger could act on it before the dog is on the table.
Ready to run it this way?
Seglo takes the booking, holds the right groomer and the right equipment, and keeps the day moving.