Help centre
Bookings
Take, change, and manage appointments.
- Appointment calendarRun your whole day from one screen — drag to move a booking, find any client fast, filter the clutter, and the controls most people never find.
- Schedule (resource-based booking)Run your team's day on one grid — book straight off an open slot, drag a card to move it, and assign unassigned pets to staff in one drag.
- Appointment requestsVet every booking before it takes a slot — accept or decline each pending request and clear the urgent ones first.
- Appointment settingsApprove bookings, control how far ahead and how late customers book, set the times they see, and a few powerful controls most owners miss.
- Drop-off schedulingHow drop-off booking works — the customer picks a drop-off time, you schedule the service and hold the pet, and everyone sees an accurate ready time.
- Earliest drop-offSet how early before their service a customer may drop off — from just before service to any time after you open — and see what customers pick from.
- Drop-off timing controlsHow Earliest drop-off, time-slot interval, and buffer between appointments combine to shape your drop-off day — with one worked example.
- Drop-off booking FAQFixes for the common drop-off booking questions — too few drop-off times, tighter packing, limiting how long a pet waits, and unexpected ready times.
- WaitlistTurn a full calendar into a waiting list, then fill every cancellation — offer slots by hand or let the system chase replies for you.
- Booking policiesStop no-shows and last-minute cancels from costing you — set a deadline, a fee, a card on file, and make customers agree before they book.
- Appointment photosAttach before & after photos to a booking, keep some private, and send the rest to the customer by email or text — who sees a drag-to-compare slider on their booking page.
- Automatic review requestsSeglo texts your customers the evening after their visit and asks for a Google review. You never send one — you only ever stop one.
- My bookingsFind any appointment across every business, reschedule or cancel it, rebook past appointments, see what a cancellation costs before you confirm, and watch your waitlist.
- Your booking text/email linkView and confirm an appointment straight from the link in your text or email — no sign-in required. Cancelling or rescheduling uses your account.
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