Help centre
Bookings
Take, change, and manage appointments.
- Appointment calendarRun your whole day from one screen — drag to move a booking, find any client fast, filter the clutter, and the controls most people never find.
- Schedule (resource-based booking)Run your team's day on one grid — book straight off an open slot, drag a card to move it, and assign unassigned pets to staff in one drag.
- Appointment requestsReview pending booking requests, accept the pets you can accommodate, and check when an accepted request still needs a deposit.
- Appointment settingsChoose who can book online, approve requests, set booking windows, and leave space between grooming appointments.
- Booking-led SchedulingKeep days with no one rostered open as Open Slots: a customer books, then you assign, ask or auto-invite the groomers who said they can work.
- Drop-off schedulingHow drop-off booking works — the customer picks a drop-off time, you schedule the service and hold the pet, and everyone sees an accurate ready time.
- Earliest drop-offSet how early before their service a customer may drop off — from just before service to any time after you open — and see what customers pick from.
- Drop-off timing controlsHow Earliest drop-off, time-slot interval, and buffer between appointments combine to shape your drop-off day — with one worked example.
- Drop-off booking FAQFixes for the common drop-off booking questions — too few drop-off times, tighter packing, limiting how long a pet waits, and unexpected ready times.
- WaitlistTurn a full calendar into a waiting list, then fill every cancellation — offer slots by hand or let the system chase replies for you.
- Booking policiesSet online cancellation rules, require a saved card, and review a no-show fee before charging it.
- Appointment photosAttach before & after photos to a booking, keep some private, and send the rest to the customer by email or text — who sees a drag-to-compare slider on their booking page.
- Booking depositsSet a booking deposit, charge the authorised card after accepting a request, and collect the balance after the groom.
- Google review requestsText customers a Google review request after a groom, automatically or one at a time, with your own message and the visit photo, and check what's scheduled.
- Team notesLeave staff-only notes on a booking, @mention a teammate so they get notified, and add to a client's note from team chat, on web and the appointment app.
- My bookingsSign in, check and confirm visits, see each pet's Care Card and Auto Book, return to booking chats, or reschedule and cancel an appointment.
- Your booking text/email linkView and confirm an appointment straight from the link in your text or email — no sign-in required. Cancelling or rescheduling uses your account.
Can’t find it?
Tell us what you were trying to do and we’ll walk you through it.