Help centre
Clients
Client records, profiles, forms, and return visits.
- Client directoryFind a regular, add a walk-in, block a no-show, and dig into a customer's full history — plus the warnings and notes most owners never spot.
- Client profilesKeep each pet’s details and grooming notes together. Open their Pet Card, read its team notes, and manage their profile from the client directory.
- Names customers seeThe client and pet names your team enters stay with your team. Customers see their own first name and the names they gave their pets.
- Grooming CareSet each pet's care cycle, see its suggested next groom and whether it's booked, follow up the pets that need it, and let Auto Book book the next groom.
- Auto BookBook each pet's next groom as soon as today's groom is done, so nobody has to remember to rebook. What gets booked, what owners receive, and what to follow up.
- Auto ReminderText owners 7 days before a pet's suggested next groom, with times that suit them. Nothing is booked. When it sends, what it says and how to change it.
- FormsBuild customer questionnaires, choose when to send them and read their responses. Manage shared pet details separately in Pet Card.
- Form responsesRead customer questionnaire answers in full, check guest submissions and find a pet’s current details in Pet Card.
- AI notesSeglo reads every note after each visit and pins a short AI summary — safety flags first — inside the customer's next appointment.
Can’t find it?
Tell us what you were trying to do and we’ll walk you through it.