Team

Staff, rosters, leave, and the front desk.

• Team members

  Add your people, give them a position, control exactly what each one can do, and handle the leaver edge cases — from one team list.

• Staff schedule

  Give your team hours so customers can book them — recurring shifts, one-off cover, breaks, leave, and the controls most owners never find.

• Team load report

  See how booked each staff member is per day, where demand is going unmet, and use the demand panel to invite off-roster staff to cover a new slot.

• AI agent management

  Answer every call and chat, decide exactly what your AI can do, and ask Seglo about your own numbers — with the buried controls most owners never find.

• Receptionist dashboard

  Check overnight calls and chats at a glance, prove the receptionist is booking work, and dig into any conversation it handled.

• Staff first-login welcome flow

  Get a new hire booking-ready on their first sign-in — what they must fill in, where they resume, and the position you still have to assign.

• Receptionist conversations

  Read back every call and chat your AI receptionist handled, find the ones that need you, and hear exactly how a customer was treated.

• Messages and Calls

  Two focused pages — Messages for SMS threads, Calls for your call log — with unread and missed-call badges so nothing slips through.

• Receptionist settings

  Get your phone answered around the clock — route calls your way, choose the voice and greeting, and control exactly what the AI is allowed to do.

• Callbacks

  Catch every caller your AI receptionist couldn't fully help — triage by urgency, hand each one to a person, and close it with notes.

• Staff handbook & required reading

  Publish your team's policies and procedures, mark sections as required reading, track who has acknowledged them, and auto-assign reading to new hires.

• Timesheet and hours tracking

  See who's on the floor, fix missed clock-ins before payday, and catch the late starts and overruns that quietly inflate your hours.

• Leave and time off management

  Approve or reject your team's time off, keep customers from booking staff who are away, and handle the gotchas around appointments and coverage.

• Staff eligibility for factor-based services

  Who can take a factor-based booking is decided by service-level skills — pricing factors adjust price and duration only, they never gate staff.

• Today

  Start every shift knowing what the day needs from you — the bookings to confirm and the one warning on each client you can't afford to miss — before anyone walks in.