Team

Team members

Add your team, choose who customers can book and give each person the app access they need.

Updated 24 October 2026

Add a new groomer, decide which services they can perform and give them access to the pages they need. Online booking, service skills and app permissions are separate choices, so check each one when setting someone up.

Open in app: Team members

Add someone to your team

  1. Open Team and choose Add Team Member.
  2. Enter their Name. Add their Email if you want to invite them to use the app.
  3. Choose their Store Location and, if useful, a Position.
  4. Choose Create Member. If you supplied an email, the next step lets you invite them.

A team member needs at least one store location before you can turn on customer booking. You can create their record before inviting them to use the app.

The team list with search, status filter and Add Team Member

Let customers book this person

  1. Open the team member and select Overview.
  2. Under Online booking, set Customers can book this person to On. This change saves immediately.
  3. Check their store location and Skills, then add their working hours in Staff schedule.

Their Position is separate from the online-booking switch. Changing a job title does not turn customer booking on or off. A person still needs the right service skills and a shift at the booking location before customers can see suitable times.

To stop new customer bookings for that person, turn the same switch Off. Their existing appointments keep their assignments; arrange cover for those separately if needed.

Give a groomer the right services

Open the member's Skills tab, select the services they perform and save. Check this list when someone has working hours but customers cannot book a particular service with them.

You can prepare a standard service list for a position under Settings → Resources → Positions. On a member's Skills tab, Apply [Position] services uses that list as a starting point. It replaces the current selection in the form. Review the selected services, make any individual adjustments and save.

Choosing a position does not apply its services automatically. Changing the position's standard list also does not change the skills already saved on your team members.

Invite someone to use the app (web app)

When the invite step opens after creating a member, choose a suitable role and send the invitation. They open the link in their invitation email to join your business. If they already have a Seglo account, they must sign in to the account with that email address before accepting, using their usual sign-in method and any two-step verification. Someone creating their first Seglo account is signed in when they accept.

For an existing member, open Overview and review their app access. The Booking App and Phone App controls are separate. Review the email address and invitation status there if they have not joined; use Resend when they need a fresh copy of the invitation. If you change their email before they accept, send a new invitation to the new address; the old link no longer works.

If someone says the mobile app will not let them in, first check that they accepted the invitation. Being listed as a team member with a pending invitation does not complete that step.

Choose what a team member can see and change

Open the member and select Access to open their access settings. You need permission to manage access to use this page.

A Role starting point gives you an initial selection. Choosing another role replaces the permission settings in the draft, so review them before saving. The action columns let you choose See, Add & edit, Cancel, Delete, Approve and Download wherever that area supports them.

For example, give someone See for Rosters & leave to read the roster. Add Add & edit when they should create or change shifts. Permission to read a page does not give permission to change it, and a manager's title alone does not tell you which actions are enabled.

Use Records shown where available to choose whose records they can see. Location access limits business-wide access to the selected locations. An End date is useful for temporary access; leave it open when access should continue.

Save the changes to apply them. If an action is locked, read the reason shown beside it; you cannot grant every permission merely because you can open the editor.

Preview the pages a team member can open

In the member's Access settings, the What [name] sees panel updates as you change the draft. Switch between Sidebar and App to check the two menus.

Pages the draft does not allow stay in the preview with Hidden beside them. The preview does not change the member's access until you save. It previews permissions; a plan limit, device restriction or switched-off feature may also affect which pages they see.

Set a calendar colour and personal details

Use the member's Personal tab to update their photo, contact details, position and calendar colour. Save the changes when finished. Choose colours your team can tell apart on a busy appointment calendar.

Set a pay rate for a future date

Open Employment and set the Hired date before adding a pay rate. Use Schedule a change to enter the pay details and the date they should begin. Review the upcoming change before saving so it starts on the intended day.

Update someone who has left

Open Employment to change their employment status. Review upcoming appointments and any outstanding work shown by the screen before completing a termination. If Seglo lists blockers such as open clock-ins or unpaid payroll, resolve those items before retrying.

Use the status filter on the team list when looking for someone who is no longer active. Turning Customers can book this person off is a separate action: it stops new customer bookings, but does not by itself terminate employment or clear existing appointments.

Delete a team member when needed

The member’s Overview has a Danger Zone with the delete action when you have permission to delete team members. Read the confirmation and resolve any blockers shown before continuing. For someone who has left, review Employment and termination first so you can handle their remaining work deliberately.

Related

Staff scheduleSet regular working hours on web or in the appointment app, change one day, plan a week privately and check why a groomer has no bookable times.Staff first-login welcome flowGet a new hire booking-ready on their first sign-in — what they must fill in, where they resume, and the position you still have to assign.Service catalogBuild the menu customers book — and the buried controls for staff, add-ons, processing-time overlaps, and per-location pricing most owners never find.Appointment calendarRun your whole day from one screen — drag to move a booking, find any client fast, filter the clutter, and the controls most people never find.ResourcesStop the schedule double-booking a room, a tool, or a shared pool — set up your physical spaces, define your positions, and tie services to them.Fit more bookings with helpersFree your provider during the prep and drying parts of a job so they can take another booking in parallel — without ever overselling.

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