Staff schedule

Set regular working hours on web or in the appointment app, change one day, plan a week privately and check why a groomer has no bookable times.

Set when each groomer works and which location they work at. Use regular shifts for their usual week and one-off changes for cover, leave or different hours on a single date.

Open in app: Schedule

Most of this page is the web app's Team → Schedule. You can also edit someone's regular hours in the Seglo appointment app; see Edit regular hours in the appointment app. The Seglo Phone app has no roster.

Before adding hours, create the person under Team members. Turn on Customers can book this person in their Overview and assign the services they perform in Skills. A shift alone does not make someone bookable.

Find the week and person you want to change

Use Week or Month to choose the view, then the date arrows to reach the dates you need. All staff / Bookable switches between everyone and the people customers can book. Each person's row holds their shifts.

A dark triangle beside a name marks someone who is not bookable. A repeat icon on a shift marks a recurring pattern.

The weekly schedule with staff rows, shift cards and view controls

Set someone's normal working week (web app)

Open the ⋮ menu beside the team member's name and choose Edit regular hours.
Set each working day's start and end times. Add a break where needed.
Choose how it repeats: Daily, Weekly, Every 2 Weeks or Monthly.
Choose No end date for an ongoing pattern, or a Specific date to stop it.
Check the location and save.

Use Set Weekday Hours to fill Monday to Friday from the location's opening hours, or Open All Days for all seven days. Clear All clears the week in the editor. After setting one day, its copy action fills other empty days with the same hours and break; days with a shift already keep their hours.

The regular shift editor with days, breaks, repeat and end-date choices

Change just one day (web app)

For a cover day or different hours on one date, click the empty day in that person's row (Add shift for this day). Enter the hours and location, then save.

A one-off shift takes precedence over a recurring shift on that date. Use it to change next Tuesday without changing every Tuesday. You can't add new shifts on past dates.

For an existing recurring shift, open its card. Edit just that day, or choose Edit regular shift for the whole pattern. Check whether you are choosing Delete for one day or Delete regular shift for the pattern.

Edit regular hours (Seglo appointment app)

You can change someone's regular hours from your phone, without the web app. You need permission to edit rosters.

Open More → Team, then the Schedule tab.
Tap one of that person's existing shifts. Shift Details opens.
Tap ⋯ (More actions) → Edit base roster.

The Shift Details options in the appointment app with Edit base roster and Delete Shift

The Base roster sheet shows the person, the location you're working in, how the pattern Repeats, when it Applies from, and each day's Working hours (or Not working).

Change one day: tap the day. Turn Working day on or off, set Start time and End time, and turn on Break to set when it starts and how long it is (in minutes). Add another shift splits the day, for example a morning and an evening shift. Tap the check button to apply.
Change the pattern: tap Repeats or Applies from. Choose Daily, Weekly, Every 2 weeks or Monthly, a start date from today on, and optionally Set an end date.
Fill several days at once: ⋯ (Roster options) offers Copy a day (it fills only days without shifts), Set weekday hours, Set hours for every day and Clear all days.

The Base roster sheet in the appointment app with Repeats, Applies from and each day's working hours

Nothing is saved until you tap the check button at the top of Base roster (Save base roster). Closing the sheet without saving throws your changes away. The sheet uses the location you're currently in; switch location first to roster someone at another shop.

To start a roster for someone with no shifts yet, use the web app.

Set a shift that runs past midnight

An end time earlier than the start means the shift continues into the next day, such as 8pm to 2am. The shift cannot exceed 16 hours. Breaks must fit inside the shift, so correct any break that starts too early or ends after the shift.

Take someone off a day

Open the shift and choose the action that matches the change:

Cancel shift removes that day's shift without recording leave or using a leave balance.
Add leave records the day as leave. Undo Leave reverses it. Use Leave and time off for a request that still needs approval.

Check bookings already assigned to them

When the change affects assigned appointments, review the list before saving:

Unassign these bookings keeps the appointments but removes that staff assignment so you can arrange cover.
Keep them assigned leaves those appointments with the person even though they are no longer rostered that day.
Cancel leaves the shift unchanged.

Choose deliberately: taking someone off the roster does not mean you have cancelled the customer's appointment.

Plan a week before publishing it

Changes made directly on the schedule apply when you save. To prepare a week privately, choose Plan and select the week.

Add, move or remove shifts in the draft, then review the week before choosing Publish. Discard draft removes the draft and leaves the live schedule unchanged. For a week already published, your update is sent using Send changes.

Check coverage while planning

Hover a day's bar in the planning grid to compare:

Typical: booked hours for that weekday at the location, based on recent weeks. Weeks with no roster are excluded.
Already sold: hours already booked for that date.
Rostered: hours in your draft, excluding leave.

The bar changes as you edit the draft. A dot marks searches that found no availability; use it alongside the booked work when deciding whether to add cover. Not enough history means there are too few past weeks for a useful comparison. These figures are not a forecast of future bookings.

Roster someone at the right location

Choose the location when creating or editing each shift. The location selector on the schedule changes which branch you are viewing.

A groomer is offered at the location of their shift for that day. Being assigned to two branches does not make them available at both at the same time. For hours at two locations on one day, create a separate shift for each location.

Check why a groomer has no bookable times

Check these before adding more shifts:

Online booking: in the member's Overview, Customers can book this person must be On.
Skills: the person must perform the requested service. The schedule name menu's Update skills action lets you review their service list.
Hours and location: the shift must cover the time at the branch the customer is booking.

For an inactive member, the name row offers Enable scheduling. Review the employment-status change before confirming it.

A one-off change can explain why a regular shift is missing on a particular date. Open that day's cell to check it. If the time itself looks wrong, check the business timezone under Settings → Business profile; that profile edit form does not currently offer a timezone change.

Find missing edit controls

If you can read a future week's roster but cannot edit it, ask someone who manages team access to open your member record and select Access. Check Rosters & leave → Add & edit. See allows reading the roster; your job title alone does not grant editing.

If you cannot open the schedule at all, check Rosters & leave → See. Staff can also check their own shifts in the Seglo appointment app: open More and tap the shifts card (My Shifts).

Team members — online booking, skills and app access.
Leave and time off — request and approve time away.
Staff welcome — accept an app invitation.
Appointment calendar — review the bookings on those shifts.