Help centre
Settings
Configure your business, billing, and notifications.
- DashboardThis week's revenue and trend, today's bookings, action items, and a Pay Run card when commission is owing. The pattern charts now live in Reports → Insights.
- Getting started — setting up your booking siteHow the onboarding wizard builds your booking site, what the Factor vs Fixed pricing choice means, how to share your booking link, and what the optional test booking does.
- Notification settingsOne page for every automated message Seglo sends — what your customers get, what your team gets, what you get, and which channel each one goes out on.
- Notifications inboxCatch up on every booking, cancellation, reschedule and payment in one feed — find one fast, clear the backlog, and act on the ones that need you.
- Notification preferencesTurn off the optional booking, reminder, and offer notifications you don't want — and see why the essential ones (cancellations, receipts) always reach you.
- Push notificationsGet alerted the moment a booking, cancellation, or payment lands — set up each device, silence overnight, and recover after a declined prompt.
- BillingKeep your subscription paid, get the right business details on your invoices, and show the correct tax line on customer receipts.
- Business profile and informationSet the name, hours, timezone, locations, and branding every booking page and invoice pulls from.
- Account and login settingsFix the name on your login, see why your email is locked, and understand exactly what deleting your account erases before you touch the button.
- Subscription plan and upgradesAdd the staff and locations you've outgrown, unlock the feature that's locked, or trim costs — and the tier-by-tier limits most owners never read.
- Discounts and promo codesGive staff tidy discount buttons at the till, run promo codes online, and lock a code to a single customer — all logged for your reports.
- Booking labelsCreate a colour-coded set of annotation chips your team can stick on any booking — so a groomer sees '#2 blade / nervous dog' the moment they look at the schedule.
- AI receptionist setupStop missing calls — set who answers, how long the phone rings first, what the AI sounds like, and the exact jobs it's allowed to do.
- Quick repliesGive your team a shared library of ready-made SMS replies they can drop into any conversation with one tap.
- Phone numbers and routingSet up an Australian 04 virtual mobile number for team calls, two-way SMS and native MMS, or port the mobile number your clients already know.
- Set up Seglo PhoneSet up an Australian 04 virtual mobile number for voice, two-way SMS and native MMS, then add the staff who share it.
- Who rings when a call comes inChoose which business numbers ring your own phone, pick the number you call and text out as, and set who on your team answers each line.
- Recent callsCatch up on every call your line took — who called, what they wanted, and how it ended — then open one to read the transcript or play it back.
- Gift card settingsSwitch gift cards on, set the amounts customers buy, control expiry, and handle the breakage and accounting details most owners miss.
- Data importConnect Square and bring your clients, pets, services, team and appointment history across, held in a private preview until you activate it.
- Data exportYour business data stays yours. Request a copy of your clients, pets, appointments, and service history by email and we'll put it together for you.
- ResourcesStop the schedule double-booking a room, a tool, or a shared pool — set up your physical spaces, define your positions, and tie services to them.
- UsageProve a confirmation or reminder actually reached a customer, spot a delivery problem early, and read the two rates that tell you if your emails land.
- CreditsCheck the credit used by automated SMS and AI calls, top up, and manage auto top-up. Team calls and messages are included separately in Seglo Phone.
- My profileGet customers to pick you — set the photo, bio and services you offer, and clear the profile checklist that nags you on the dashboard.
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