Help centre
Settings
Configure your business, billing, and notifications.
- DashboardThis week's revenue and trend, today's bookings, action items, and a Pay Run card when commission is owing. The pattern charts now live in Reports → Insights.
- Getting started — setting up your booking siteSet up your grooming shop, review services and hours, start your trial and choose when to open online booking.
- Notification settingsOne page for every automated message Seglo sends — what your customers get, what your team gets, what you get, and which channel each one goes out on.
- Notifications inboxCatch up on every booking, cancellation, reschedule and payment in one feed — find one fast, clear the backlog, and act on the ones that need you.
- Notification preferencesTurn off the optional booking, reminder, and offer notifications you don't want — and see why the essential ones (cancellations, receipts) always reach you.
- Push notificationsGet alerted the moment a booking, cancellation, or payment lands — set up each device, silence overnight, and recover after a declined prompt.
- BillingKeep your subscription paid, get the right business details on your invoices, and show the correct tax line on customer receipts.
- Business profile and informationUpdate your shop details, opening hours, booking links, locations, and the photos customers see.
- Account and login settingsFix the name on your login, see why your email is locked, and understand exactly what deleting your account erases before you touch the button.
- Subscription plan and upgradesManage Bookings, Seglo Phone and AI Receptionist separately: change your Bookings plan, unsubscribe or resubscribe, and see each product's invoices.
- Discounts and promo codesGive staff tidy discount buttons at the till, run promo codes online, and lock a code to a single customer — all logged for your reports.
- Booking labelsCreate a colour-coded set of annotation chips your team can stick on any booking — so a groomer sees '#2 blade / nervous dog' the moment they look at the schedule.
- AI receptionist setupStop missing calls — set who answers, how long the phone rings first, what the AI sounds like, and the exact jobs it's allowed to do.
- Quick repliesWrite common replies once, with the client's name, pet's name or a choice of options filled in, and let your team insert them in one tap.
- More featuresSee which Seglo features your business doesn't have yet, what each one does, and how to add it, in one place instead of locked menu items.
- Phone numbers and routingSee your Seglo Phone numbers and who each one rings, choose how each shop's calls are handled, block callers, and check devices and phone activity.
- Set up Seglo PhoneSet up an Australian 04 virtual mobile number for voice, two-way SMS and native MMS, then add the staff who share it.
- Who rings when a call comes inPick the one number you call and text from, stop a number ringing your phone, and see who each business number rings right now.
- Move your number or end Seglo PhoneTake your Seglo Phone number to another provider, undo a cancellation before it takes effect, and know what happens to the number after Seglo Phone ends.
- Call recordingRecord a shop's calls on Seglo Phone, choose the notice callers hear, then play, download or delete a recording from the call.
- Call transferHand a live call to a teammate who can help. Your customer waits on hold, and the call comes back to you if they can't answer.
- Call protectionWhen your connection drops mid-call, your customer stays on the line while you reconnect or a teammate takes over. You can also join a teammate's call.
- Turn off iMessage after moving your numberMoved your number from an iPhone to Seglo Phone? Turn off iMessage and FaceTime for it, or texts from iPhone users never reach the app.
- Recent callsCatch up on every call your line took: who called, what they wanted and how it ended, then open one to read the conversation or play it back.
- Gift card settingsSwitch gift cards on, set the amounts customers buy, control expiry, and handle the breakage and accounting details most owners miss.
- Data importConnect Square and bring your clients, pets, services, team and appointment history across, held in a private preview until you activate it.
- Data exportDownload your business records and original files, export your call history or one client's data, or schedule weekly or monthly copies.
- Report a problemSend a problem report from the page where something went wrong, with the details the Seglo team needs to investigate.
- ResourcesStop the schedule double-booking a room, a tool, or a shared pool — set up your physical spaces, define your positions, and tie services to them.
- UsageSee each month's calls, talk time, texts and speech-to-text minutes, broken down by phone line and by person, and what came out of your credit.
- CreditsCheck the credit used by automated SMS and AI calls, top up, and manage auto top-up. Team calls and messages are included separately in Seglo Phone.
- My profileChange your photo, name and details on the web, in the Seglo Phone app or in the appointment app, and pick the services customers can book with you.
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