Choose which business numbers ring your own phone, pick the number you call and text out as, and set who on your team answers each line.

You do not want every business line ringing your pocket, and your team does not want a caller landing on the one person who is with a client. This page is where each person decides which numbers ring their own phone, and where the owner decides who is allowed to answer each line at all.

Everything here takes effect on the next incoming call — a call already ringing finishes on the old settings.

Open in the Seglo Phone app: More → My Numbers

Stop a number from ringing your phone

Open More → My Numbers and look at the Receive Calls From list. Every active business number you're allowed to answer is there, with a switch.

Switch one off and that number stops ringing your phone. Nothing else changes: your colleagues still ring for it, you can still call and text out from it, and you keep seeing its history and voicemails in the app.

A number you have never touched is switched on. There's no "enable" step — you're in by default, and the switch exists to opt you out. That's also why a new number added to your business starts ringing you the day it goes live.

Turn every number off — the call still gets answered

You can switch off all of them. Your phone then rings for nothing, which is the point on a day off.

The caller never hits a dead line. When nobody on the team is set to receive a number, the call skips the ring and goes straight to whatever your business does when no one picks up:

Staff First — your AI receptionist answers, or voicemail if you don't have one.
Staff Only — voicemail.
Receptionist (shown as AI Agent in the phone app) — the AI was always answering this line; staff are never rung on this setting, no matter what anyone's My Numbers says.

That last one catches people out. If a line is set to Receptionist, switching yourself on here will not make it ring — the call flow decides whether staff are rung at all, and My Numbers only decides which of the rung staff is you. The owner changes that under Receptionist settings.

Choose the number your calls and texts go out as

The Default for Calls & SMS list at the top of the same page is a different question — not who rings you, but which number a customer sees when you reach out.

Pick a number and every call and text you start goes out as that number, no prompt.
Pick Ask every time and you choose at the moment you dial or send. With only one number to choose from there's nothing to ask, so it just uses it.

One catch worth knowing: your default only holds while that number is still switched on in Receive Calls From. Switch the number off and it stops being your send-from number too — you'll start getting the "call from" prompt again. If your outbound number changed on its own, that's almost always why.

When a number is locked and you can't switch it off

A number showing a padlock instead of a phone icon, with the switch greyed out, has been made compulsory by the business owner. You'll see "Locked numbers are required by your administrator" under the list.

It's not a fault and there's no way around it in the app — the owner sets it, and only the owner can lift it.

Choose who rings for each number

Owner and anyone with settings-edit permission.

Open More → Call Settings → Team Recipients. Each active number is a card — with its location underneath, so multi-site businesses can tell two lines apart — and tapping one opens your team.

Each person gets a switch, and a switched-on person gets a small padlock button beside it:

Switch on — this person is allowed to answer this number. They can still opt themselves out in their own My Numbers.
Padlock on — this person must always receive this number. Their own switch goes grey and they can't opt out.
Switch off — this person never rings for this number, whatever they've set themselves.

Changes stack up until you tap Save; Reset throws away anything unsaved.

How the two layers combine, in the order they're applied:

Owner switched them off → never rings.
Padlock on → always rings.
Otherwise → whatever the person set in My Numbers.
Never touched by anyone → rings.

So the honest reading of a silent line is: check the owner's layer first, the person's second.

Work in more than one business

If you answer for two businesses, My Numbers applies to the one you're currently in. Switch business under More, and you're looking at a separate list with its own switches and its own send-from default. Turning everything off in one business does nothing to the other.

Quiet the keypad and the buzz

More → Settings holds the noisy bits, and they're per device, not per business:

Push Notifications — the master switch for the alerts that wake your phone. Turn it off here and you'll still be in the ring set, but your phone may not wake for a call. If it's already been denied at the operating-system level, the app tells you and sends you to your phone's own settings, because it can't grant itself permission back.
Vibration — buzz on an incoming call.
Keypad Sounds — the tones as you dial.

When your phone isn't ringing

Work down this list — it's roughly most-common first:

The number is switched off in your Receive Calls From. The one this page is about.
The owner hasn't allowed you on that number, under Team Recipients.
The line is set to Receptionist, so staff are never rung.
You're already on a call. A second call skips the ring on purpose rather than risk cutting off the live one — there's no setting for it.
You're signed out, or push notifications are off. A phone that can't be woken is skipped rather than holding the caller.
Someone else got there first. Once a colleague answers, every other phone stops ringing.

If none of those fit, the owner should check the line under Phone numbers and routing — a number moved between locations quietly picks up that location's call settings.

Set up Seglo Phone — get a number and switch on the staff who answer.
Receptionist settings — the call flow that decides whether staff are rung at all, ring duration, and after-hours handling.
Phone numbers and routing — per-number AI, blocked callers, and porting.

Who rings when a call comes in