Set up Seglo Phone

Seglo Phone gives your team one shared Australian 04 virtual mobile number for voice calls, two-way SMS and native MMS picture messages. Take a new 04 number or port an existing Australian mobile number, then switch on the staff who should answer it. Other number types are not supported.

No booking software required. Seglo Phone is available on its own, with its own subscription. You do not need a paid Seglo for Business plan. If you use both, recognised callers can be linked to your customer, pet and booking records.

Open in app: Phone Numbers

Seglo Phone is your team's calling line. It's a separate product from the AI Receptionist, which answers calls with AI — you can run either or both on the same number. This page is about getting your team calling.

Choose your 04 mobile number

The first thing we ask is whether you have a number to bring across:

• Bring my existing mobile number. We transfer ("port") your current Australian mobile number to Seglo. Your existing phone keeps working the whole time, and the switch happens with no downtime. A transfer usually takes 3–10 business days, depending on your current provider.
• Get a new 04 number. We set you up with a new Australian 04 virtual mobile number. It's ready in a day or two — no transfer, no paperwork.

Either way the setup is the same, and you can't miss calls during a transfer: nothing changes on your old line until the moment your number goes live in Seglo.

Know what it costs before you commit

Seglo Phone is billed on its own, separate from your other Seglo subscriptions, so it always appears as its own line item:

One-time setup	$149 per number (port a mobile number or take a new 04)
Monthly	$79 — includes 2 people
Extra people	$29/month each, up to 5 people total
More numbers	Each number is its own plan at the same price
Voice, SMS, native MMS	Unlimited standard Australian use, under fair use
Minimum term	Month-to-month — cancel anytime, no exit fee

All prices above are in AUD and exclude GST.

A person is anyone you give phone access to, including you if you switch on your own. Each person can sign in on as many phones and tablets as they like, and devices are never charged. Fair use means normal business conversations — no marketing blasts, bulk or spam messaging, or automated sending; misuse can lead to suspension. The full pricing and terms are in the Critical Information Summary.

Complete the setup

Once you've picked how you're getting your number, the flow walks you through it one step at a time, and you can leave and come back — your progress is saved:

1. Review and subscribe. We confirm your choice is possible first (for a transfer, we check the number can actually be ported) and only then take the $149 setup fee. Your $79/month doesn't start until your number is live.
2. Give us the details. Your business name, ABN, and the service address for the number. If you're bringing a number, also your current provider, account number and PIN, and a signed authorisation plus a recent bill. Don't worry if you can't find your account number — it's usually on your latest bill, and we'll tell you clearly if anything's missing rather than leaving you guessing.
3. Track your progress. You'll see exactly where things are up to — submitted, checking, transferring, live — with an estimated date. If we need anything more, we say so with a clear next step; you won't have to start over.
4. Go live. When your number is ready, we'll ask you to install the app and make a test call before the switch, so nothing slips through. At the switch, calls, SMS and native MMS start arriving in Seglo Phone and its shared team inbox.

Add the staff who answer

In settings, switch on phone access for a team member, and they sign in on their phone or tablet. There's nothing to approve.

• The first 2 people are included in your $79/month.
• Each person after that is +$29/month.
• Up to 5 people on your number. If you're at 5 and need to add someone, switch off someone else's phone access first.
• A new phone, a tablet or a reinstall for someone already on the line costs nothing.

Switching someone on lets them answer — it doesn't pin them to a particular line. From there each person chooses which of your numbers ring their own phone, and you can override that per number if someone must always be reachable: see Who rings when a call comes in.

The first time a staff member opens the phone, they accept a short emergency-calling notice on their own device — until they do, their dialler stays locked. We prompt them automatically, and your device list shows who's still to do it, so you're never left wondering why someone can't call yet.

Make emergency calls

You can call 000 and 112 from Seglo Phone. Because it works over the internet, two things matter: it needs an active internet connection and power (if either is down, use a mobile), and emergency services see the service address you registered, not your live location — so keep your address up to date, and tell the operator where you are if you're calling from somewhere else.

Change your mind

• The $149 setup is fully refundable until we submit your transfer to the carrier (or activate your new number); after that it's non-refundable, because the work is done.
• The $79/month is month-to-month — cancel anytime, no exit fee. And if you're not happy in your first 10 business days after going live, cancel and we'll refund that month.

Because Seglo Phone has its own invoice, a refund here never affects your other Seglo subscriptions.

Get help

Call us on 0480 080 030 (Mon–Fri, 9am–5pm Sydney) or reach us in the app. Once you're set up, managing your lines, switching the AI receptionist on per number, and blocking unwanted callers all happen in Phone numbers and routing.