Notification settings

When your phone won't stop buzzing — or worse, a booking slips through because no alert ever reached you — this is where you take control. From one page you see how each alert reaches you, decide exactly how and when customers are messaged, and check the real email or text template it sends.

The page reads your live business setup, so every alert and channel you see here is one that actually fires. It splits into three tabs by audience: Business (you and your staff), Customer (your customers), and Staff (your team). Only the business owner can open it.

Open in app: Notification settings

Mute the alerts you don't want to get

On the Business tab, every alert you can receive is a row. Small tile icons on the right — for Email, SMS, Push, and In-app — show which channels that alert actually goes out on; a filled tile means that channel is live for it. There's no per-event switch on this tab today, so these tiles tell you how an alert reaches you rather than letting you mute it individually.

They're grouped so you can find the noise fast: Bookings (confirmed, cancelled, rescheduled, plus separate rows for when a customer cancels or reschedules), Waitlist, Staff Leave, Daily Settlement, Business Alerts, Credits & Billing, and Callbacks.

Know which alerts you can never switch off

A few alerts are mandatory in the background, so the app won't let anything silence them: Pending approval requests always fires so a request waiting on you never goes unseen, and Payment failed plus the final payment-retry alert always fire so a broken payment can't slip past quietly.

In the Credits & Billing group, Critical SMS credits is the one alert whose channel tiles include SMS alongside email, push, and in-app — when your credits are about to run dry, the warning can reach you by text as well.

Get a daily summary of your takings

Under Daily Settlement there's a single email-only alert most owners never notice: an end-of-day summary of the day's payments and settlement — a quiet way to reconcile takings without opening the app. It's on by default.

The message preview

The app has a built-in preview panel for the real message a customer or staff member receives for an event — not a description, the actual content. It has an Email tab and an SMS tab: the email tab shows the subject line and a live render of the message body, and the SMS tab shows the text, a running character count, and an estimate of how many SMS segments it will take (every 160 characters is one segment, and you're charged per segment). Highlighted template variables like the customer's name show you what gets filled in automatically, and a note at the bottom tells you whether you're looking at the system default or a custom template you've set up. It isn't currently reachable from a button on this page's alert rows.

Choose how customers are reached

Switch to the Customer tab to control the channels your customers hear from you on. There are three, under Communication Channels:

• Email is Always on. Every customer message goes out by email — you can't turn this off, it's the baseline.
• SMS has a switch. Turn it on to also send text messages for confirmations, cancellations, reschedules, and reminders. Text messages draw on credits, so check Credits before relying on them.
• Push notifications to customers shows Coming soon and can't be turned on yet.

The customer alerts listed below the channels — confirmation, reminders, payment receipts, waitlist offers, even an "Appointment Completed" follow-up and approval/decline messages — are all auto-sent. You don't toggle them one by one; the channel switches above decide whether each goes out by email only, or email and SMS together.

Set when reminders reach customers

Still on the Customer tab, turn on Enable Appointment Reminders, then under Reminder Timing pick how far ahead the nudge goes: 2 hours, 4 hours, 6 hours, 12 hours, 1 day, or 2 days before the appointment. You can pick up to two windows — a common pairing is 1 day plus 2 hours, one early heads-up and one last reminder.

Reminders and the customer SMS switch are the only settings on this page that need a manual save — click the floating Save button at the bottom to apply them (or Reset to discard). There's a catch worth knowing: a reminder whose window has already passed is skipped, so a booking made later than your earliest reminder window simply won't get that reminder.

Tell your team about leave decisions

The Staff tab covers the messages sent to your team: a Schedule & Shifts group (shift assigned, updated, cancelled, and schedule published) and a Leave group — Leave Approved and Leave Declined. These are auto-sent so a staff member always learns the outcome of a shift change or a time-off request.

Tips

• Only two settings need Save. Reminder timing and the customer SMS switch are the only interactive controls on this page that need the floating Save button — the Business tab has no on/off switches to flip today.
• Reminders cap at two. Once two are picked, a "Maximum of 2 reminder times selected" note appears and the rest are locked until you deselect one.
• A reminder won't fire if its window has already passed. A booking made after its earliest reminder window is skipped for that reminder — that's expected, not a fault.
• Critical SMS-credit alerts can reach you by text. It's the one billing alert whose channel tiles include SMS alongside email, push, and in-app.
• Push but no alerts? Check the device. If push is on but nothing arrives, it's almost always per-device permission — see Push notifications.

Related

• Customer notifications — the history of what's been sent to customers.
• Push notifications — why push permission is per-device and how to recover it.
• Credits — top up and auto-recharge the credits SMS reminders draw on.
• Notification registry — the full catalog of every notification Seglo can send.