Notification settings

One page for every automated message Seglo sends — what your customers get, what your team gets, what you get, and which channel each one goes out on.

Every automated message Seglo can send now lives on one page. It used to be spread across three — a settings page, a separate "notification registry", and an unlinked page of urgency dropdowns. There is one now, and it lists the real thing: every message, every recipient, every channel.

The page is built directly from Seglo's message catalogue, so it can't drift out of date. If a message exists, it has a row here; if it doesn't have a row, Seglo doesn't send it.

Open in app: Notification settings

Only accounts with the Manage settings permission can open it.

The three tabs, and why they mean different things

The tabs matter, because two of them cost you money and one doesn't.

Customers — what your customers receive. This is your business's send policy: what you permit and pay for.
Team — what your staff receive. Changes here affect every staff member, not just you.
My notifications — what you personally receive. This is your own account, and changing it affects nobody else. It replaces the old You tab and does more: it now shows the messages you are a recipient of, and lets you follow ones you aren't.

A row only appears on the Customers or Team tab if somebody on it actually receives that message. Seglo's internal platform alerts — the ones that go to Seglo's own operations team rather than to you — never appear on any tab.

The Customers and Team tabs are your business's policy. They no longer touch what any individual receives — including you. That is deliberate: an owner used to be able to silence a manager's alerts without meaning to, because one setting was doing two jobs. Each person now owns their own reception; you own what the business sends and pays for.

Turn a message on or off

On the Customers and Team tabs every row has a switch on the right. Turn it off and Seglo stops sending that message for your business.

Switching a row off and clearing every one of its channels are the same thing — there is one state, not two. So a row can never sit in the confusing middle where it looks on but has no way to reach anybody.

Some rows show a padlock instead. Those are the messages Seglo won't let you silence — booking confirmations, cancellations, payment receipts, and the approval requests waiting on you. Hover the padlock and it says so.

Choose the channels

The tile icons in the middle of each row are the channels that message can go out on — Email, SMS, Push, and In-app. A filled tile means the channel is live; a dashed outline means it's off.

Click a tile to switch that channel on or off for that message. The change saves immediately — there is no Save button on this page.

Clear the last channel on a row and Seglo reads that as "stop sending this entirely" and switches the whole row off. Turn the row back on and its channels come back.

A row only offers the channels that message actually supports. If a message has never had an SMS version, no SMS tile appears — you see what Seglo can really do, not a switch that does nothing.

Some messages go to more than one audience. A booking confirmation reaches the customer and you. Those rows say "Also applies to …" underneath, because the channel choice is per message rather than per audience — turning SMS off on the Customers tab turns it off for the other audience's copy of the same message too.

SMS everywhere, or SMS per message

There are two SMS controls and they do different jobs:

SMS delivery, the switch at the top of the page, is the master. Off means no SMS at all, whatever an individual row allows.
The SMS tile on a row is per message. This is how you send reminders by text but keep confirmations to email only — a real cost decision a single master switch can't express.

Text messages draw on credits — see Credits before leaning on them.

Change the wording of a text message

Rows that send SMS have an SMS text button. It opens an editor where you can replace Seglo's default wording with your own, with a live character count and the SMS segment estimate (every 160 characters is one segment, and you're charged per segment). Template variables like the customer's name are highlighted so you can see what gets filled in automatically.

Leave it alone and the row keeps Seglo's default wording.

Set when reminders reach customers

Find Appointment reminder on the Customers tab. Underneath the row, pick how far ahead the nudge goes: 2 hours, 4 hours, 6 hours, 12 hours, 1 day, or 2 days before the appointment. You can pick up to two — a common pairing is 1 day plus 2 hours, one early heads-up and one last reminder.

The choice saves the moment you make it, like everything else on the page.

Two things worth knowing:

A reminder whose window has already passed is skipped. A booking made later than your earliest reminder window won't get that one — expected, not a fault.
Changing the timing affects reminders scheduled from now on. Reminders already queued against existing bookings keep their original times.

What you personally receive, and what you can follow

The My notifications tab is about you and nobody else. It has three parts, top to bottom:

Your channels — Email, SMS, and Push/in-app. These are the master switches for anything that reaches you.
Choose your notifications — the optional message types you can mute per channel. Essential messages (cancellations, receipts, security notices) are not listed, because they always send.
Events you can receive — every message you are a recipient of, given your role and permissions.

That third list is the new part. It starts out showing what you currently receive, and a Show more you can receive link reveals the rest of what you're eligible for. Two things are worth knowing about it:

An untouched list is not an empty one. Before you change anything, every row shows the default Seglo already uses for you. Seeing rows here means you are receiving them.
You can follow a message you aren't sent by default. If you're eligible for something but not a default recipient, switch it on and you start getting it. This only ever adds — following a message never removes anyone else, and it never removes you from something you're accountable for. Whatever you do here, you can't end up receiving nothing that matters: the messages you're responsible for cannot be switched off, and a business owner is always a recipient.

If a Team message shows "Your business doesn't send this", that is the Team tab's setting, not your choice — change it there.

Tips

Nothing here needs a Save button. Every control applies the moment you use it. If a change fails, the control snaps back and tells you why.
The Team tab is a power you may not have had before. It genuinely changes what your staff receive. If a staff member says they stopped getting shift alerts, check there first.
A staff member's own choices are theirs. You can't edit another person's notification list, and their profile has no control for it. If they've muted something for themselves, only they can turn it back on.
"I stopped getting X" — check in this order: the Team tab (does the business still send it?), then your own My notifications list, then per-device push permission.
Reminders cap at two. Once two are picked the rest lock until you deselect one.
Push but no alerts? Check the device. If push is on but nothing arrives it's almost always per-device permission — see Push notifications.

Customer notifications — the history of what's been sent to customers.
Push notifications — why push permission is per-device and how to recover it.
Credits — top up and auto-recharge the credits SMS reminders draw on.
Usage — how many notifications you've sent and what they cost.