Report a problem

Tell the Seglo team what you were trying to do when something stopped working. Reporting from the affected page includes its location and recent error references, so you do not have to copy those by hand.

Send the report from the affected page

1. Stay on the page where the problem happened.
2. Open your account/avatar menu and choose Report a problem.
3. Describe what you were doing, what you expected and what happened instead.
4. Choose Send report. A confirmation appears when Seglo receives it.

The option is available to signed-in business users and customers. A customer who cannot complete a booking can report the problem from their own account.

Include enough detail to reproduce it

Name the action you took, such as opening a booking, selecting a time or saving a change. If it happens only for one date or one screen, say that. Include any steps that consistently bring the problem back.

Keep passwords, payment-card details and sign-in codes out of the message. The form accepts text; it is not a live chat or an appointment change request. Contact the grooming shop directly when you need to move or cancel a visit.

Check that it was received

The message must contain text before Send report is available. If sending fails, the dialog keeps your message and asks you to try again. A successful report closes the dialog and shows Thanks — we've got it.

Sending the report does not repeat the failed booking action, change a payment or confirm an appointment. Check the booking itself before trying the original action again.

Related

• My bookings — check, move or cancel your appointment.
• Account and login settings — account details and access.