My bookings

When you need to check a time, move an appointment, or cancel one without trawling through confirmation emails, this is the one place that holds every booking you've made through Seglo — across every business you've ever booked with. Sign in and open My Bookings from the navigation.

Open in app: My bookings

Sign in with your email or mobile number (web app)

On the customer sign-in page, enter your email address or mobile number. Phone sign-in sends a six-digit code by SMS; enter that code to continue. Use a number you can receive messages on. Business and staff sign-in still use the business sign-in flow.

Use the account associated with your bookings. Entering a different person's number on a booking does not give that person your account or booking history. If a shop accepts existing clients only, your signed-in account must match its contact list before you can book.

Return to a booking conversation (web app)

If the shop offers Chat to book, reopen its booking chat to continue a recoverable conversation. Sign in to see Chat history, then select a conversation. Use Show more for older entries or New chat to start again.

History belongs to your account and the shop/location you are booking with. Guest history is not a promise that a conversation will follow you to another device. A conversation marked Read only can be read but cannot take another message; start a new chat to ask or book again.

A saved conversation does not reserve a time. Check the current quote and complete the booking review before treating a visit as booked.

Find one specific appointment fast (web app)

Five views narrow what you see: Upcoming (not yet started), Past (finished or settled), Cancelled, All, and Waitlist — a dropdown beside the search box on a computer, a full-width row of tabs above it on a phone. Start on the view that matches what you're after, then use the Search bookings box to filter the current view.

Search doesn't only match the business name — it also matches the service, the pet or profile name on the booking, and the booking reference. So if you booked under your dog's name, type the dog's name. The number shown next to Waitlist in that dropdown tells you how many active waitlist entries you have without opening it.

On the Upcoming view your appointments are grouped under Today, Tomorrow, This Week, and Later so the next visit is always at the top. On a computer, the first upcoming booking opens on its own as soon as the page loads — you don't have to click it.

Open a booking and read every detail (web app)

Select any appointment to open its full detail — on the right on a computer, or as a sheet that slides up from the bottom on a phone. The top shows the status (Confirmed, Pending, Processing deposit, Payment needs attention, Awaiting deposit, Completed, Settled, Cancelled, or No-show), the date and time window, and the business name. That business name is a link — tap it to jump straight to that business's booking page if you want to book again.

A Pending request is waiting for the business to decide. Your slot is held while you wait. If you authorised a deposit during booking, it is not charged until the shop accepts. Processing deposit means payment is being checked; Payment needs attention means you need to finish a bank check or replace a declined card. In a booking with several pets, each pet can be accepted separately. Only those accepted pets are charged and confirmed.

Below that sit the Services with the staff member and duration on each line, the Total, the Location, and any Notes the business left on the booking.

Confirm that you are coming (web app)

If the shop asks for customer confirmation, open the visit and find Before your visit → Confirm you’ll be there, then choose Confirm. The updated status shows that you have replied. A booking can already be accepted by the shop while still waiting for your confirmation.

See when your pet's next groom is (web app)

Open My pets to see a Care Card for each pet at each grooming shop. The top of the card shows what's next:

• Next appointment with the date and time, when a groom is booked.
• Suggested next groom, such as "Around 29 Oct", when nothing is booked yet. Your shop works this out from your pet's care cycle and last groom.

Below that you see the care cycle your shop set, and one button for the next step:

• View appointment opens the booked groom.
• Book next groom opens the shop's booking page with your pet, its usual service and a date near the suggested groom already filled in. Pick a time and confirm. Your pet only shows as booked once the booking goes through.

A booking later than the suggestion still counts as booked. With Auto Book on, the card says Auto Book books the groom after this one.

Let the shop book the next groom with Auto Book (web app)

With Auto Book on, your shop books your pet's next groom from its care cycle. You get a message with the date once a groom is booked. Until then, the card shows how it's going, for example that the shop is finding a suitable appointment or hasn't opened bookings for that week yet.

Set it up yourself: from the Care Card, open Auto Book. Choose which pets to include and, if you like, a preferred day and time, then check the summary and agree before turning it on. A pet can join once your shop has set its care cycle and it has had a groom there. If you set it up with your shop at checkout, it's already on.

Pets due close together are booked into one visit. If the shop can't fit them in together, the card tells you, and you can book them separately.

If Auto Book can't find a suitable time, the card asks you to contact the shop.

Turn it off or on: open Auto Book and turn it off. Your confirmed bookings stay; only future grooms stop being booked for you. Turn it back on whenever you like.

Changing things: to move a groom Auto Book booked, use Reschedule on it like any other booking. To change how often your pet comes in, contact your shop. If you cancel a groom Auto Book booked, it isn't booked again automatically, so book the next one or ask your shop.

Authorise a deposit when you book (web app)

If the shop requires approval and a deposit, the original booking review shows Deposit on approval. Select a saved card or enter a new one, review the amount, and agree to a one-time deposit for each accepted pet, up to the total shown. Choose Request booking and complete any bank check. No deposit is charged while the shop decides.

The shop's acceptance automatically charges the authorised card for the accepted pets. You do not normally need to return to pay. Declined pets are not charged. If accepting only some pets changes how gift-card credit is applied, you may need to approve the remaining deposit in My Bookings; Seglo will not automatically charge above the amount you authorised.

For instant bookings, Pay [amount] & book takes the deposit during the review instead.

Resolve a deposit payment issue (web app)

If you receive a payment issue message or see Payment needs attention:

1. Open the message link, sign in with the account you used to book, and open the booking in My Bookings.
2. Under Complete your deposit payment, check the accepted pets, amount and Pay by deadline.
3. Complete the bank check when prompted, or select a saved card or enter another card.
4. Agree to the payment terms and use the payment action shown.

Successful payment confirms the accepted booking. Older requests made without card authorisation may show Request accepted · Pay deposit instead; select a card and choose Pay [amount] deposit there. Pets still awaiting approval are not included in that payment. If no payment is received by the deadline, the unpaid request expires; an in-progress payment must finish being checked first.

An interrupted payment can be checked by reopening the same booking. Use Check payment status when offered. If payment needs checking, contact the shop before trying another payment.

Check your deposit and remaining balance (web app)

Open the booking and check the bill. If you paid a deposit, Deposit paid shows that amount and Remaining at appointment shows what you still owe. For example, a $100 booking with a $20 deposit leaves $80 to pay at the shop by cash or card.

While a deposit still awaits approval or payment, Outstanding balance includes that uncollected deposit. Once required deposits are paid, Pay on arrival refers to the remaining balance; it does not mean that no money has been taken. Paid means the booking is paid. Saving a card by itself takes no money. See Booking deposits for the online payment steps.

Get directions or call the place (web app)

In the Location block, tapping the address opens it in your phone's maps app, and an embedded map previews where to go. If the business listed a phone number it's tappable too — one tap calls them. Any amenities the business added (parking, wheelchair access, and the like) appear as small chips under the address, so you can check for them before you set off.

Reschedule an eligible appointment (web app)

You can move an eligible Confirmed or Pending appointment that has not started yet. A deposit request awaiting approval or payment cannot be rescheduled directly; cancel it and request the new time, or contact the shop. Select it, then choose Reschedule — you're dropped into that business's booking flow to pick a new time, and once you confirm the appointment shows the new time back here.

The Reschedule button only appears while the move is still allowed. On a past, cancelled, completed, or already-started booking it's hidden — that's the rule doing its job, not a glitch.

Book the same services again (web app)

Had a great visit and want to repeat it? On a Completed, Settled, Cancelled, or No-show appointment, select it and choose Rebook — you're dropped straight into the availability picker for that business with the same services pre-loaded. Pick a new time, confirm, and a fresh booking is created. The original appointment is untouched.

A few things to know:

• Price is re-calculated at current rates. A rebook is a brand-new booking, so the business's current prices apply — not what you paid last time.
• Choosing a groomer depends on the shop's settings. If staff selection is enabled, you can choose a person. Otherwise you choose a time without a team picker.
• The full booking flow runs. Payment, capacity, and booking policies all apply the same way as any new booking — the rebook button is a shortcut to the time-picker, not a skip of the checkout.
• The Rebook button only appears on past or terminal appointments (Completed, Settled, Cancelled, No-show). For upcoming appointments, use Reschedule instead.

See what a cancellation costs before you commit (web app)

Select the booking and choose Cancel booking. Before you confirm anything, Seglo checks the business's cancellation policy against how much notice you're giving and shows you two numbers: the Refund you'd get back and the Cancellation fee that would apply. This is the part worth pausing on — cancel inside the free-cancellation window and the fee is zero; cancel late and you can see the cost before deciding.

You can add a reason (optional), then choose Yes, Cancel to go ahead or Keep Appointment to back out. If the appointment can no longer be cancelled, the dialog tells you why and the confirm button stays greyed out — you won't be able to push it through. Once confirmed, the booking moves to the Cancelled view.

See photos the business shared with you (web app)

Some businesses attach photos to an appointment — before and after shots and grooming results — and choose to share them with you. When they do, you get an email and a push notification, and a Photos section appears inside the booking detail. Tap any thumbnail to open the full view; before and after pairs show as a side-by-side slider. To save a photo, long-press it on mobile or right-click on desktop. The section is hidden on bookings that have no shared photos.

Learn more about appointment photos

Watch and leave a waitlist (web app)

The Waitlist view lists your active waitlist entries — the times you asked to be notified about when a fully-booked slot opens up. Each entry shows its date range, when you joined, and its status; a priority badge appears when your entry isn't standard priority. To leave a list, remove the entry — it asks you to confirm before it drops you off.

Tips

• A cancellation fee or refund you disagree with is the business's call — only they can review or waive it, so contact them directly. Seglo only shows what their policy works out to.
• Refunds go back to the card you paid with. How long they take is up to your bank — usually 3 to 10 business days.
• Every time is shown in the business's local timezone, not yours. Booked a groom in another city while travelling? "Today" and the clock times match that city, so a London and a Sydney booking each land under their own day.
• Missing Reschedule, Rebook, or Cancel buttons mean the action isn't available — each action only appears on the bookings it applies to. Reschedule is for eligible upcoming confirmed or pending bookings with no unfinished deposit request; Rebook is for past, settled, cancelled, or no-show bookings; Cancel is for bookings that haven't been cancelled yet and are still within the business's cancellation window.
• After you finish a booking you arrive here with a brief screen. For instant-confirm businesses it's a celebratory "Booking Confirmed" animation. If the business requires approval, you see a calm "Booking Pending — we'll notify you once confirmed" screen instead. Either way it plays once and won't repeat.
• A confirmation message may include a link to manage one booking without signing in. Deposit payment requests open My Bookings and require the booking account to sign in. See Your booking text/email link.

Related

• Booking deposits — upfront payment and the remaining balance.

• Grooming Care — how your shop sets care cycles and Auto Book.

• Report a problem — tell Seglo when something is not working.

• Booking policies — how businesses set cancellation deadlines, fees, and refunds.

• Waitlist — ask to be notified when a fully-booked time opens up.

• Appointment requests — why a booking can sit at Pending before it confirms.

• Your booking text/email link — manage a booking straight from your confirmation text or email, no sign-in needed.