Review requests

Every finished appointment is a moment your customer is happiest with you — the best time to ask for a Google review, before they've had a chance to forget. Seglo drafts that ask for you automatically, with the customer's own photo attached, and leaves it for a staff member to send with one tap.

Open in app: Review requests

Before you start

Set your Google review link on Settings → Business profile → Overview (the field sits in the same form as your business name and website). Nothing generates until this is filled in — with it blank, the Review requests page shows a prompt to set it.

See what's waiting to be sent

Completing an appointment drafts a review request automatically — you don't do anything to create it. Open Review requests in the left navigation to see every draft waiting to be sent, or look for the Review request ready card that appears right on the booking detail after you mark an appointment complete. Both surfaces show the same drafts; use whichever is in front of you.

A red badge on the Review requests nav item counts how many drafts are waiting. The queue is empty until a completed appointment qualifies (see below) — a fresh account shows "No review requests yet."

Send a draft

Tap a draft to open it. You'll see the photo Seglo picked for this appointment, an editable message, and a Send button.

• The message is AI-written — a short, warm thank-you in the business's voice. Edit the text box before sending if you want to personalize it.
• Press Send to deliver it. It goes out as a text message (with the photo attached as a picture message) from the business's own phone number — the same line customers already text for two-way conversations. If the business hasn't set up its own texting line yet, Seglo sends the same message from its own Seglo number instead (without the photo attached) so the ask still reaches the customer.
• Any staff member can send a draft, not just the owner. There's no separate permission for this beyond normal dashboard access.
• A draft can't be sent until its message has finished generating (a "Generating draft…" placeholder shows briefly) and the customer has a phone number on file — sending is disabled with a note underneath until both are true.

Once sent, the draft leaves the queue and becomes a normal text conversation you can continue like any other.

Why a completed appointment doesn't always get a draft

Seglo skips drafting a request — silently, with no error — when any of these is true:

• No Google review link is set on the business yet.
• The customer has no phone number on file.
• This customer already received a review request within the last 60 days. This cooldown stops the same person being asked twice in a short window, even across different appointments.

If drafts seem to be missing for otherwise-normal completed appointments, one of these three is almost always the reason. The photo itself is optional — Seglo picks the newest photo tagged After on the appointment, falls back to the first photo if there's no After shot, and still drafts a text-only message if the appointment has no photos at all.

Where this shows up

The queue and the completion-drawer card are both on the desktop web app and in the seglo-phone app (Messages tab, under a Pending reviews section with its own badge). Review requests are not shown on the customer-facing mobile booking pages — that's a deliberate choice, not a gap.

What's not supported in this version

• Fully automatic sending — a staff member always taps Send. This is intentional: it avoids sending the wrong photo, off-brand copy, or triggering spam filters on Google's side.
• Tracking whether the customer opened the link or left a review.
• Auto-discovering your Google review link — you paste it in yourself from your Google Business Profile.
• Rewarding or gating the review ask in any way (e.g. a discount for leaving a review) — Seglo only asks and links, per Google's review policies.

Tips

• Nothing showing up? Check your Google review link is set first — it's the most common reason the queue stays empty.
• A regular customer isn't getting asked every visit? That's the 60-day cooldown working as intended, not a bug.
• No photo on the draft? The appointment either had no photos, or none tagged as an "After" shot — the message still sends fine as text-only.
• Want to double-check what's texted? The message box on the draft is exactly what sends, plus your Google review link appended automatically — you don't need to add the link yourself.
• Customer says the text came from an unfamiliar number? If the business hasn't set up its own texting line, Seglo sends from its own Seglo number instead — this is expected, not an error.

Related

• Appointment photos — how photos get tagged and shared, including the same text-message channel.
• Business profile — where the Google review link lives.
• Phone numbers and routing — the business phone line that review requests and photo texts send from.