Grooming Care

Set each pet's care cycle, see its suggested next groom and whether it's booked, follow up the pets that need it, and let Auto Book book the next groom.

Every dog on your books needs grooming again at some point. Set how often, finish grooms as you normally do, and Seglo shows when each pet's next groom should be and whether it's booked. You only step in for the pets that need follow-up.

Open in app: Grooming Care · Auto Book · Grooming Care settings

Before you start

Grooming Care is included from the Starter plan. Staff need access to client records to open it.

Care is counted per pet: each pet has its own care cycle, last groom and suggested next groom. A visit, and its Auto Book, belongs to the owner, so one visit can bring several pets.

Set the care cycle

The care cycle is how often a pet should be groomed, such as every 6 weeks.

For one pet: open the owner from Clients → Directory, open the pet, and in its Grooming Care section choose Set care cycle (or Edit). Choose the weeks between grooms, or Use business default.

For your whole shop: open Settings → Grooming Care and set a Default care cycle. Pets without their own care cycle use it.

Saving a care cycle never creates a booking. If the pet already has a groom booked, you see that appointment. If it has a completed groom, you see its suggested next groom. If it has neither, the care cycle is kept and no date is shown until its first groom is done.

Finish grooms as usual

There's no extra step at checkout. When a groom is completed, it becomes the pet's last groom and the suggested next groom moves on: last groom plus the care cycle, shown as "Around 29 Oct".

Only completed grooms count. A no-show or a cancelled appointment leaves the last groom and the suggestion where they were.

Services that shouldn't restart the cycle

A nail trim between full grooms shouldn't push the next full groom back. Open the service from Catalog → Services and tick Doesn't reset the care cycle. Completing that service then leaves the pet's last groom and suggested next groom unchanged. Every service counts until you tick it. See Service catalog.

See what's next for a pet

The pet's Grooming Care section, and the Grooming Care summary at the bottom of a booking, show the same things:

Care cycle, with Edit.
Suggested next groom.
Booked with the Next appointment, or Not booked.
One main button: View appointment when a groom is booked, Book next groom when it isn't, or Set care cycle when there's no cycle yet.

Book next groom opens the booking form with the pet, its last service and the suggested date filled in. Check the time and confirm.

Any booking counts, however it was made: at the front desk, online by the owner, or by Auto Book. A booking later than the suggestion still shows Booked, and the pet isn't listed for follow-up: someone chose that date.

Follow up the pets that need it

Open Clients → Grooming Care and choose Needs follow-up. Each row shows the pet, the owner, the suggested next groom, the booking if there is one, why it's on the list and one action. A pet is listed when:

It isn't booked, and its suggested next groom has passed or is within the next 14 days.
A booked groom was cancelled or missed and nothing replaced it. Same 14-day timing.
Auto Book couldn't find a suitable time on the days it was allowed to book.
Auto Book couldn't book the owner's pets together for one visit.

Use Book next groom or View appointment on the row, or contact the owner the way you usually do. A pet leaves the list once the reason is fixed, for example when a groom is booked. Sending a message doesn't clear it.

The other tabs are Booked, Care cycle not set, All pets and Auto Book. Search by pet or owner.

Change a care cycle

Choose Edit next to the care cycle and save. The suggested next groom is worked out again straight away.

Existing bookings are never moved or cancelled, even if a booked groom is now later than the new suggestion. To move the appointment, reschedule it as usual and agree the new time with the owner.

Let Auto Book book the next groom

Auto Book books each pet's next groom as soon as the current one is finished and paid, from its care cycle. Auto Book being on never makes a pet Booked. Only a confirmed appointment does.

Turn it on at checkout under Plan the next groom, or from the Auto Book section on the owner's record. What gets booked, what the owner receives, and how to fix a visit it couldn't book are in Auto Book.

For owners who won't commit to a booking, Auto Reminder texts them 7 days before the suggested next groom with times that suit them, and books nothing.

Good to know

Owners can't change a care cycle from their account. They contact you.
Seglo doesn't message owners when a suggested groom comes up. Use Needs follow-up to follow up yourself.