Recent calls

When you were with a client and the phone rang, this is where you find out what happened. Every call your number took — answered by your AI receptionist, by a staff member, or sent to voicemail — lands here so you can catch the booking you missed, settle a "what did they actually ask for", or chase a call that ended badly.

Open in app: Calls (the /business/phone-numbers/recents URL redirects here automatically)

The old "Recent Calls" page is now the Calls page under Front Desk, one of two focused pages — Calls for your call log, Messages for SMS threads — each with the columns that make sense for its channel. See Messages and Calls for a full walkthrough. The content below describes reading call detail, which works the same way from the Calls page.

This page only fills up once you have a number connected — if it is empty, set one up first in Phone numbers and routing.

Catch up on who called and what they wanted

Open Front Desk → Calls. Calls list newest first, each row showing a direction arrow, the caller, a plain-language summary of what happened, how long the call lasted, and the date and time it came in.

The caller's name shows when the number is already a saved client; otherwise you see the raw phone number, so an unknown caller is never blank. Before any calls arrive you will see No calls yet.

Narrow to the day you care about

The dropdown on the right sets the window: Today, Yesterday, Last 7 days, Last 30 days (the default), This month, Last month, or All time. It opens on the last 30 days, so older calls are hidden until you widen it — reach for All time when you are hunting a call from a while back.

The filter bar above the list narrows the view: a handler dropdown (All handlers, AI, Staff, Missed) for who picked it up, and the date-range dropdown.

Read exactly what was said

Click any row to slide open Call Details on the right. The top panel lays out the customer, duration, date, direction, and the Handler — a badge showing who took it: the staff member's name, an AI tag when your receptionist handled it, or Voicemail when it rolled to a message.

Scroll down for the full Transcript, line by line. Lines are tagged AI or Staff so you can see who said what, and each line keeps the caller's words on one side and the responder's on the other. If a call was never transcribed you will see No transcript available instead — the rest of the call's details still show.

Get the gist without reading every line

When a call has one, an AI Summary sits above the transcript — a few sentences on what the caller wanted. When you just need to know "was this worth following up", read the summary first and skip the transcript.

Play the call back, or hear a voicemail

When a recording exists, the detail panel shows a Recording player you can scrub and replay. If the caller left a message instead of reaching anyone, that same spot becomes a Voicemail player — so a missed call still leaves you something to act on. Recordings depend on your region and number type and won't exist for every call; when one is missing, the transcript is still your record of what was said.

Page back through a busy stretch

The list shows 20 calls at a time. Once you have more than that in the chosen window, Previous and Next buttons appear at the bottom with a "Page 2 of 5" counter, so a flood of calls stays scannable instead of one endless scroll. Narrowing the date range is usually faster than paging when you know roughly when the call came in.

Pull in calls that just happened

A call appears here a short time after it ends, usually within a minute. If one you expected is missing, tap the refresh button in the top right to pull the latest before assuming it failed — the page does not re-fetch on its own while you sit on it.

Tips

• This is the same call record your whole team sees. What shows here matches the calls in your team's Front Desk conversations view — there is no separate "owner" copy to keep in sync.
• The Handler badge tells you who to follow up with. A name means a staff member took it; AI means the receptionist handled it end to end; Voicemail means nobody picked up and there may be a message to hear.
• A missing call is usually a too-narrow date range, not a lost call. The window opens on the last 30 days — widen it before worrying.
• No recording does not mean no record. Recordings hinge on region and number type, but the transcript is captured separately, so you can almost always read the call even when you can't play it.

Related

• Messages and Calls — the two Front Desk pages where calls and SMS threads live now.
• Phone numbers and routing — the numbers these calls come in on.
• AI agent configuration — the receptionist that answers and summarises calls.