Prove a confirmation or reminder actually reached a customer, spot a delivery problem early, and read the two rates that tell you if your emails land.

When a customer swears they never got their reminder, this is the page that settles it — it shows whether each email Seglo sent on your behalf was sent, delivered, opened, or failed. Confirmations, reminders, and receipts only do their job if they land, so this is where you catch a delivery problem before it costs you a no-show.

Nothing here is configurable — it is a read-only report on emails your bookings, payments, and notifications already trigger. To change which emails go out, use Notification settings.

Open in app: Usage

Prove whether a specific email actually went out

If a customer says a confirmation or reminder never arrived, scroll to Recent Email Activity and find it by its name (for example "Appointment Reminder") or by the subject line shown underneath. The coloured dot and the badge on that row tell you exactly what happened, so you know whether to resend or to fix the customer's email address first.

The dot colour is your quick read:

Green — sent or delivered (it left Seglo and reached the customer's mail server).
Blue — opened or clicked (the customer actually saw it).
Yellow — queued (lined up to go, not sent yet).
Red — failed or bounced (it did not get through).

The list shows the 10 most recent emails with the time each one was logged. A View All button sits at the top-right of that card.

The four email summary cards: Total Sent, Delivery Rate, Open Rate, and Failed

Read the two rates that tell you if your emails land

The four cards across the top are your headline numbers: Total Sent, Delivery Rate, Open Rate, and Failed (with the number that bounced shown just below it).

The two rates measure different things, and mixing them up is the usual mistake. Delivery Rate is the share of sent emails that reached the recipient's mail server. Open Rate is calculated against delivered emails, not sent ones — so it answers a tighter question: of the emails that got through, how many did customers actually open. A high delivery rate with a low open rate means your messages are arriving but going unread, often because they are landing in spam.

See which kinds of email you send most

The Email Types section splits your volume into four buckets, each with a bar showing its share of the total:

Transactional — booking confirmations, receipts, the things a customer expects.
Notifications — reminders and updates.
Promotional — marketing and offers.
System — account and platform messages.

If your promotional bar is creeping up while your open rate drops, that is a sign you are sending more marketing than customers want.

Spot a delivery problem before it spreads

Watch the Delivery Rate card and the Failed count together. A handful of bounces is normal — they are almost always wrong or closed addresses on individual client profiles. But a delivery rate that falls sharply, or a failed count that jumps, points to something broader and is worth acting on early, before a week of reminders quietly goes undelivered.

A bounce and a fail are not the same problem. A bounce comes back from the customer's mail server, usually a bad address — fix it on that client's profile. A fail means Seglo could not dispatch the email at all. When something is missing, check both numbers, because they send you to different fixes.

Track whether your volume is climbing month over month

The Monthly Trend section lists the last six months, each showing how many emails were sent versus delivered and the delivery percentage. Use it to see whether your sending is growing as you take on more bookings, and whether your delivery is holding up as it does. There is no day-by-day breakdown — this is a month-level view.

Use the Refresh button in the top right to pull the latest figures without reloading the whole page — handy right after you have resent something and want to confirm it went.

Tips

The headline cards are a rolling 30-day window, not the calendar month. They are labelled "This month", but they actually cover roughly the last 30 days — so on the 2nd of a month the numbers still include most of the previous one. Read them as "recently", not "since the 1st".
Delivery is not the same as inbox placement. A delivered email reached the mail server; it can still sit in spam. Open Rate is the truer signal that customers are seeing you.
Open Rate uses delivered as its base, Delivery Rate uses sent. They share no denominator, so do not expect them to move together.
Email only, for now. The SMS Usage tab sits beside it with a Soon badge and is not available yet. For SMS and AI-call costs and your pay-as-you-go balance, see Credits.
Empty page on a new account is normal — the numbers fill in as your first confirmations and reminders go out.

Credits — SMS and AI-call rates and your pay-as-you-go balance.
Notification registry — the full catalog of notifications these figures measure.
Notification settings — turn individual customer and staff emails on or off.

Usage