Staff eligibility for factor-based services

For services that use factor-based pricing, staff eligibility is determined by service-level skills — the same mechanism used for every other service type. Pricing factors (coat condition, weight, vehicle size, etc.) adjust price and duration only; they do not gate which staff members can take the booking.

How eligibility works

A staff member is eligible to take a factor-based booking if they have the service skill for that service. There is no separate per-factor or per-option skill to assign.

To manage who can perform a factor-based service:

1. Business → Team → click the team member.
2. Open the Skills tab.
3. Tick the services they can perform.
4. Save.

That's the only setup needed. Customers will see only eligible staff in the slot picker, and the booking will confirm without a separate factor-skill check.

Booking Readiness widget

The Booking Readiness widget on your dashboard flags the one real configuration gap for factor-based services: a service that is set to factor-based pricing but has no pricing factors configured yet. Fix it by opening the service and adding at least one pricing factor.

The widget does not flag per-option or per-staff skill gaps for factor options — those checks have been removed.

Troubleshooting

• "No available staff" at booking time. The booked staff member may be missing the service-level skill. Open their profile, Skills tab, and grant the service.
• "Quote expired" at checkout. Quotes hold for 15 minutes. After that the customer has to re-confirm.

Related

• Factor-based pricing