Build a grooming team
Choose the role, understand the employment cost, open bookability in stages and make skills, pay and incident responsibilities visible.
By the end
You will have a defined role, a staged first month, service permissions and written rules for the work the team shares.
Step 01
Name the work you are hiring for
Decide whether demand supports a role and which work that person can actually release.
Step 02
Choose a bather or a groomer
Match the role to the stage holding the day instead of copying another shop's team shape.
Step 03
Check the Australian employment obligations
Confirm the applicable award, classification, employment type, super and workers compensation from current official sources.
Guide on the way
Step 04
Plan the first month before the first shift
Set supervision, checks and bookability milestones instead of opening the whole diary at once.
Guide on the way
Step 05
Record service permissions
Keep work someone can do with support separate from work they can take independently.
Step 06
Build the roster around the work
Place the right skills and shared resources around the bookings the shop has promised.
Step 07
Write down how shared work is paid
Make the treatment of assistants, discounts, redos, tips and shared dogs understandable on the pay record.
Guide on the way
Step 08
Set the incident responsibilities before they are needed
Separate immediate care, factual records, client contact and any insurer or workplace reporting.