Per-location service prices, your own Google review message, and a clearer Seglo Phone Numbers tab
Set a different service price and duration at each location, write your own Google review text with photo, and see who rings each Seglo Phone number at a glance.
Shops with more than one location can now charge a different price and take a different time for the same service at each location. Google review texts use a message you write yourself, and the Seglo Phone Numbers tab shows who rings each number more clearly.
Per-location service prices and durations
Set a different price and time at each location
Open a service and choose Prices at <Location> to set that location's price and duration for each option, the base price of a size-based service, and add-ons. The normal value appears next to each box. Leave a box blank to keep the normal value, or reset a row to go back to it. Service lists show the price and time for the location you are viewing.
Bookings price at the booking's location
A new booking, a rebook, a service added to the bill and a changed dog size all use the price and duration of the location the booking is at. Online bookings and the service page show that location's prices. The location picker no longer shows one location's prices for every shop.
The AI Receptionist quotes the right location's price
When a customer calls a location's number, the receptionist quotes that location's price. If it can't tell which location the customer means and prices differ, it gives the range instead of one wrong figure.
Waitlist offers charge the price you saw
A waitlist offer page shows the total for the location of the slot being offered. Accepting it charges that same amount, even if the customer has offers from more than one location open.
Google review texts in your own words
Write your shop's review message
Settings → Google reviews → Message holds the text customers receive when you ask for a review. Start from Seglo's default for your type of business, add the customer's or pet's name with the placeholder buttons, or tap Write with AI for drafts. A preview shows the finished text, with the review link added by Seglo at the end. Seglo checks your message before saving and flags anything that would stop it being sent. Use Seglo's message takes you back to the default.
Choose whether the visit photo goes with it
For shops with Bookings, a switch on the same page decides whether the photo from the visit goes with the review text.
Edit a review ask before it goes
Ask for a review from a Front Desk conversation, the mobile inbox or the client profile, and the message opens ready to edit. You can attach one photo. The ask shows when it will go out that evening. Queue for tonight sends it. Open a queued ask later to see exactly what will go, or tap Don't send to cancel it. A blocked customer's ask explains why it can't be sent.
Seglo Phone
A clearer Numbers tab
Each number has its own card, led by the number, with one line saying how many people will ring or that nobody will. Everyone on the number appears with their initials and what they can do. Call handling choices are cards, with your current choice highlighted.
Invite teammates from the Numbers tab
Invite teammates opens the same add-member window as the Team page, with the Front desk role already picked, since that role includes phone access. Numbers, Devices and Activity name people the way the Team page does, so a new owner shows by name instead of "Unnamed teammate".
A new number shows each step
After you order a new number, the progress page moves on by itself: Checking while we check the order, then Setting up once the number is bought, then Live.
Moving your number fills in your business from its ABN
When you bring your own number, enter your ABN first. Seglo looks it up on the Australian Business Register and fills in your legal name, lets you pick your trading name from the names registered to that ABN, and fills in a sole trader's name. If the register can't be reached, you type the details as before.
Calls on closed days go to after-hours
If your business hours leave a day out, such as Sunday, calls that day now go to your after-hours setting (AI Receptionist or voicemail) instead of ringing staff.
Get Started
Everything here is live in your Seglo account. Open a service and choose Prices at <Location> to set each shop's prices, and go to Settings → Google reviews → Message to write your review text.
Last updated: September 28, 2026
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