Call recording with transcripts, call history export, and pinned chats

Call recording is here: turn it on for a location's numbers, then play each call, read its transcript and summary, and export the lot from the Calls page.

Call recording and transcripts

Record calls on a location's numbers

Open Phone settings → Numbers → Call handling and turn on Record calls to record calls on that location's numbers. It needs a Seglo Phone plan. Audio is deleted after 30 days, and transcripts and summaries are kept.

Tell callers the call is recorded

Play a recording notice plays a short message telling callers the call is recorded. It is on by default. Keep it on: some states require everyone on the call to be told.

Listen to a call, then read its transcript and summary

Select a call on the Calls page to see its summary, play the recording and read the transcript. People who can change phone settings can also download it. Card numbers read out on a call are removed from the transcript.

Export your call history as a spreadsheet

As the owner, choose Export call history on the Calls page. You get every call in a CSV with its date, numbers, client, length, outcome, who handled it, and the recording's summary and transcript. Keep Include original photos, files and retained recordings ticked to add the audio files.

Messages and team chat

Pin up to five chats to the top of your list

Pin a team chat or a customer conversation so it stays at the top of your own list. On the web, right-click a row or use its ... menu; on mobile, press and hold the row. Your pins are yours only, with up to five in each list.

Turn conversation assignment on or off for the business

Settings → Team Inbox has one Assign conversations switch. With it on, your team can take a conversation, hand it to a teammate, and filter by Mine and Unassigned. Turn it off and those filters and owner names leave Messages, and every assigned conversation goes back to nobody. Businesses that have assigned conversations before start with it on. The same switch is in the appointments app under Settings → Business.

Message lists sort by the latest message

Mine, Unassigned, Done and the open list now put the conversation with the newest message on top, so a customer's new reply shows first.

AI Receptionist on calls

The AI Receptionist stops offering times already being booked

The AI Receptionist no longer offers a time another caller is in the middle of booking, so callers are told less often that the time they picked has gone. When a caller asks about two days, either day's time can still be booked.

Quicker booking on the phone

The receptionist answers price questions before it looks for times, and keeps the service a caller already chose when they ask about another time. It no longer reads out each lookup while it works.

Get Started

Everything here is live in your Seglo account. Open Phone settings → Numbers → Call handling to turn on call recording, and Settings → Team Inbox to choose whether conversations are assigned.

Last updated: October 2, 2026