Reminders that actually reach your customers

This release makes your customer notifications dependable and tidies up the mobile customer view.

Notifications

"Send reminder" now actually sends

Pressing Send reminder on an appointment used to occasionally report success without the message ever going out. Reminders are now sent reliably and the confirmation only appears once the message has truly been handed off — so what you see is what your customer gets.

Appointment reminders and changes always get through

Reminders, reschedules and booking updates are transactional — your customer needs them — so they now always send, the same way confirmations and cancellations already do. They're no longer affected by a recipient's general SMS on/off preference. (Marketing and loyalty messages still fully respect opt-out, as they should.)

On mobile

Upcoming and previous appointments at a glance

The customer detail drawer on mobile now splits a customer's appointments into Upcoming and Previous tabs and scrolls cleanly, so you can find the visit you're after without hunting.

Polish

• Customer detail respects the iPhone status-bar area so nothing sits under the notch.
• Long lists of bookable attributes no longer clip the last row.
• The impersonation banner no longer overlaps the app header.