All Phone updates
Phone3.0.0

Team chat, shared follow-up and call recording

Message your team, hand customer requests to the right person and keep recordings of your calls.

Message your team

  • Start a direct chat or a group conversation.
  • Share photos and files in Seglo Phone.
Front desk group chat with three teammates and their messages

Hand customer requests to a teammate

  • Take a request, hand it over or mark it done.
  • Add a handover note that stays inside your team.

Available on

  • iOS 3.0.0 and later

More in this release

Calls

  • Record calls and choose the notice callers hear. Turn it on in Phone settings → Call handling → Call recording.
  • Play, download or delete a recording from the call page.
  • Calls answered by your AI Receptionist show an AI mark in Recents and open the same call page, with the conversation.
  • Call details stay at the top of the call page. Open the full conversation on its own page.

Messages

  • Pin up to 5 team or customer chats to the top. Touch and hold a chat to pin it.
  • See where each customer request starts, and who marked it done.
  • Turn team assignment on or off in More → Team inbox.
  • A photo that's still arriving, or didn't come through, now says so.

Callbacks

  • Swipe a callback right to mark it handled, or tap Mark as handled at the top of the callback.
  • The Callbacks badge stays until each callback is handled.

Team and profile

  • Edit your photo, name and phone number from the top of More.
  • Phone access shows who can use Seglo Phone. Give access back to someone you removed, or sign out one of their devices.
  • Managers can see Team activity.

Settings

  • Choose one number to call and text from. Set ringing and call handling for each location.
  • More is grouped by task, so settings are easier to find.