This release is about matching Seglo to how your business is actually structured — the roles your people hold, the steps a service really takes, and everything you keep on a customer's profile.

Your team, by position

Positions instead of free text

Staff roles are now a proper list you manage once. Create the positions your business uses — senior groomer, bather, assistant — and assign each team member to one, instead of typing a role into every profile. Everyone in the same position reads the same way across the app.

Say who takes bookings

Each position and team member can be marked as bookable or not, so an assistant who supports grooms without holding their own appointments no longer shows up as a bookable slot or inflates your capacity. When you change a groomer who already has upcoming bookings, Seglo warns you first.

Services that match your workflow

Multi-step services

A service can now be built as a sequence of steps, where each step draws on the right people and resources — for example a bath handled by an assistant, then the groom by a groomer, then drying that needs nobody hands-on. Seglo schedules each step against who and what it actually needs, so your day packs more tightly without double-booking anyone.

An editor that keeps you honest

The service step editor lets you choose exactly who covers each part, validates before it saves, and clears cleanly when you start over — so what you build is what the calendar runs.

A rebuilt client and pet profile

Faster to read, faster to act

Client and pet profiles have been rebuilt to be quicker to scan on both desktop and mobile. Tap a profile to see its details, hold for actions, and jump straight into a new booking with Make appointment. Long lists stay tidy — profiles cap at a few rows with a View all expander.

Tags and notes that stay put

Every profile now keeps persistent Tags and Notes sections front and centre, so the things you always want to remember about a customer or pet are right where you look for them. Editing a profile opens its own intake form, already filled in.

Scheduling clarity

See who's covering each part

On the Activity board, when an assistant covers the front of a booking while the groomer is still free, that stretch now shows in the assistant's own colour — so you can tell at a glance who's on which part of the job, not just that the time is taken.

Book the next visit on the spot

Once a booking is paid, a Book next action lets you set up the customer's next appointment right there. And when a pet is ready for pickup, you can see exactly when the pickup message was sent and re-send it on its own if needed.

Notifications

Notification settings have a cleaner layout with a tile per channel, and you can now control alerts for staff schedule and shift changes.

Polish

Manage your booking labels from a dedicated sheet on mobile, with a shared colour picker.
New businesses show a New badge on their reviews until they've gathered enough to show a rating.
Cancellation reasons now read in plain language wherever they appear.
Drop-off booking settings hold their window choice correctly after you reopen them.

Get Started

Everything here is live in your account now. To set up your team, head to Settings → Team and create your Positions. To build a multi-step service, open a service in your catalog and add its steps.

Questions or feedback? We'd love to hear from you.

Last updated: July 3, 2026

Know who does what, and build services the way your day really runs