Drop-off pickup times in reminders, text or email per message, and places per phone number

Customer messages

Drop-off bookings tell clients when to come back

In Settings → Notifications, Booking confirmed and Appointment reminder now have two text boxes when your shop takes drop-off bookings: Drop-off bookings and Other bookings. The drop-off text has buttons for the drop-off time and the pickup time, so a client reads when to bring their pet in and when to collect them. The drop-off text needs the pickup time before it saves. Shops without drop-off bookings keep one text box.

Text, email or both for each message

In Settings → Notifications → Customers, every customer message has its own Text and Email switch: confirmations, reminders, cancellations, reschedules, receipts and invoices, deposits, forms, the waitlist and gift cards. Turn email off and that client gets the text only. The Appointments app shows the same switches for owners and admins.

Online booking

Drop-off and pickup times when your client books

When a client picks a drop-off time, they see Drop-off, Estimated pickup and how long their pet stays with you, both while choosing and in the booking summary. After they book, the confirmation shows the same drop-off and pickup times in your shop's time zone before they reach My bookings.

A cleaner booking summary

The summary puts the pet's photo beside its name, Edit time sits next to the date, and the review groups your client's details, payment and terms.

Seglo Phone

Buy places on each number

Each number now has its own page under Settings → Seglo Phone, opened from Places and people. A number includes 2 places; Add a place adds one for $29 a month, up to 5. You see the price before you confirm, and a place someone is using can't be removed. Adding someone to a full number shows the cost of one more place and adds it with them. Only the owner can add or remove places.

Team calls on the web

Calls → Team calls shows each line and who can take a call right now. Tap a line that is offline, or a teammate who can't answer, to see why. Teammates with no phone or computer signed in are hidden.

One call at a time per person

While you are on a call on one device, your other devices won't start a second call; you see that you're already on a call. Calls to 000 are never blocked. The first time someone calls from the web, they confirm the emergency calling notice, once. Call from lists only the lines that can call out.

Quieter phone emails

Missed calls, declined calls and voicemails no longer send an email. Settings → Notifications → Phone shows which alerts arrive by email, push or in the app.

Also in this update

Move a stranded booking to anyone. When a shift change leaves bookings without a groomer, an owner or admin can pick any team member and press Assign anyway past the warning. A clash warning names the booking it actually clashes with.
Business menu in sections. Choosing Team, Payments or another section slides in its menu; Main menu and your browser's Back button take you back.
Calls end properly. A call answered by your forwarding number, a caller who hangs up during voicemail, and a call cut off by a fault all show the right result in Calls; a call that was cut off opens a callback.

Get Started

Everything here is live in your Seglo account. Open Settings → Notifications to set your drop-off text and choose text or email for each customer message.

Last updated: October 18, 2026