Build a team that can share the work
For your first hire or a team whose responsibilities need to become clearer.
What you will work out
Define useful roles, check employment costs and give each person work they can safely own.
Bring the current roster, service mix and the tasks you need help with.
Start with the core guide in each stage, then choose the extra reading that fits your work. If you arrived with a specific question, go straight to that stage and use the earlier guides when you need the foundations.
Stage 1
Choose the role you need
Identify the work another person can release and the training time you must provide.
Stage 2
Set the working and pay arrangements
Check the employment relationship and current Australian obligations before agreeing pay.
Stage 3
Build skills and responsibilities
Record independent work, supervised work and clear handovers.
Go deeper when you need it
How should a grooming team divide the work?
Give every stage an owner while keeping the dog’s care joined up.
How do you keep grooming standards consistent across a team?
Define the care, result and checkpoints every groomer shares.
How do you stop client history living in one person’s head?
Turn personal memory into a useful shared care record.
Stage 4
Arrange the working week
Match skills and breaks to demand, including leave and shared equipment.
Stage 5
Review quality and incidents
Use factual records to change supervision, service permissions or the next booking.