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Export your data from Fresha

Pull your client list and your appointment history out of Fresha yourself, in two exports, and send them to us.

Updated 26 August 2026

Fresha lets you pull your own data out without asking anyone, which makes it one of the easier moves. You need two exports: your client list, and your appointments.

Before you start: the client export needs the Can download clients permission, and reports need Access reporting. If the account is yours you already have both. If you're doing this on someone else's login, check first, because the buttons simply don't appear without the permission.

Export your client list

  1. Open Clients from the left menu, then Clients list.
  2. Click Options, top right.
  3. Choose CSV or Excel. Either works for us.

On the mobile app it's the Clients icon in the bottom menu, then the three-dot Actions button, then the same choice of format.

Export your appointments

  1. Open Reports.
  2. Pick the appointments report you want.
  3. Use Customize to widen the date range. Do this properly, because the default range almost never covers your whole book.
  4. Click Options and choose CSV or XLSX.

Reports come out one at a time; there's no way to grab them all at once. Run appointments first, then repeat for sales and team if you want those too.

Stretch the date range in both directions. Past appointments are what makes a dog's history worth something on your first day in Seglo, and future appointments are what stops your customers having to rebook.

What you won't get

Saved card details stay in Fresha. They're encrypted for PCI compliance and cannot be exported or transferred, which Fresha states plainly in its own help centre. Your customers save a card again on their first payment through Seglo, and that's the end of it.

Send it to us

Email the files to support@seglo.ai from your Seglo account address, and don't reformat them first. Odd column names and blank fields are our problem, not yours.

Do it while your Fresha subscription is still active. Exports get much harder to obtain once an account lapses.

If a menu has moved since this was written, Fresha's own articles are the authority: export your client list and export reports.

Related

Moving your data off your old platformWhere the export button hides on the platform you're leaving, what will never come across, and what to send us.Switching from your old booking systemWhat to do before, during, and after the evening you move your bookings across — including the step that texts your customers by mistake.Data importMove your clients, services, team, and appointment history off another platform — and check every record in preview before customers ever see it.

Can’t find it?

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