Products

Add the shampoo, brushes and other retail items you sell alongside a groom. Publish the products you want customers to choose during online booking, and check which location offers each one.

Open in app: Products

Create your first product

Every product lives inside a category, so a category comes first. On an empty catalog the page shows Get Started with Your Product Catalog with a Create Category button — make a category, then add products to it. This is the intended order, not a missing button.

To add one, click Add Product (top right), then fill in:

1. Product Name (required).
2. A Category (required) — it defaults to the category you have open.
3. Under Pricing, click Add variant to add your first variant row: Variant Name (required), Price, and Stock Quantity.

A variant is one buyable form of the product. Use Add variant again for more — "250ml" and "1L", or "Single" and "6-pack" — each with its own price and stock count. Click Create Product to finish.

The Create Product button stays disabled until the name, a category, and at least one variant with a name are all filled in. Price and stock can be zero.

The form also shows Description, but changes to that field are not currently saved.

Show or hide a product in online booking

New products are published when you create them. A product created for a location may appear on its booking page immediately. To hide it afterwards, open its ⋯ menu and choose Unpublish; this does not prevent it appearing between creation and that change.

Open Catalog → Products and check whether the product has an Unpublished label. Use its ⋯ menu and choose Publish when it is ready for customers. Unpublish hides it again without deleting it.

For a location’s booking page, the product must also be assigned and published at that location. If publishing the product does not make it appear, select the location and check its product list. A product in the business-wide catalogue is not automatically offered at every branch.

Add photos to a product

Use the Images section while creating or editing a product. You can add up to five photos. When creating a product, the selected photos are uploaded after the product is created; keep the form open until saving finishes.

For an existing product, open its row to add or remove photos. If you leave with unsaved changes, review the discard prompt before closing.

Choose the cover photo and photo order

Use the earlier and later arrow buttons on a product photo to move it through the gallery. The first photo is marked Cover and is the thumbnail customers and staff see where that product is offered.

Move the photo you want as the cover to the first position. The order is saved when the move succeeds; if saving fails, the old order remains. These buttons also work on a phone without needing to drag the photo.

Check a product's stock

Open the product and expand its pricing option to review Stock Quantity. Each option has its own count, so a 250ml bottle and a 1L bottle can have different stock levels. Save any correction you make.

Products added to a booking can reserve stock. The quantity available for another booking takes those reservations into account, so it can be lower than the stock figure on the product row. Check outstanding bookings as well as the shelf before correcting a count.

Stock different products at each branch

If you run more than one location, the location switcher changes what this page does:

• No location selected — you're editing the business-wide master catalog, the full list every branch draws from.
• A location selected — you're in location mode. Add Product opens Add Products to Location first, where you tick existing products to stock at this branch (search by name or category, select several at once, then Assign Selected). To build something brand new, click Create New Product inside that dialog — it's created and assigned to the current branch in one step.

To stop offering a product at one branch without deleting it, open the ⋯ menu in location mode and choose Remove from Location — it stays in your master catalog and at every other branch. Use this when only one branch should stop offering it. Delete removes the product across the business and can be blocked when it has active orders.

Charge a different price at one branch

This is the buried one. In location mode, a variant can carry a price that overrides the master price for that branch only — when it does, the row shows a small Override badge and the price you see is the branch's price, not the master. Use it for a single-branch promo or a pricier flagship store, while the rest of your branches keep the master price untouched.

Set the order customers and staff see

Drag a category in the left list to reorder your categories, and drag a product by its handle to reorder products within a category — both orders are exactly what customers and staff see. Put your best-seller first. In location mode, reordering is saved for that branch.

Hide products from one branch’s booking page

Select the location, then use Unpublish or Remove from Location on each product you want to stop offering there. The category’s show/hide switch does not hide those products from the customer booking page.

Tips

• A missing product may be unpublished or missing from that location. Check both the product and the branch’s product list.
• Remove from Location ≠ Delete. Remove pulls a product from one branch only; Delete erases the product and all its variants everywhere, and can't be undone.
• The Override badge means a branch price is in play. If a variant's price looks wrong at one branch, check whether it's carrying a location override rather than the master price.
• Stock and available stock can differ. Products reserved for existing bookings reduce the quantity available to book.
• Only selling grooms? Set those up in your service catalog.

Related

• Service catalog — the bookable services your products sit alongside.
• Service photos and portfolio — show off products and services with images.
• Bundles — group services into pick-any packages.
• Product commission — set what your team earns when they sell a product.