Switching from your old booking system

What to do before, during, and after the evening you move your bookings across — including the step that texts your customers by mistake.

Your data is already across: customers, their pet profiles, your appointment history, and the notes on each one. What's left is the switch itself — one evening where you stop booking in one place and start booking in another, and not one customer has to rebook.

We handle the migration work. Your part is short, and most of it is about what not to touch.

Open in app: Business profile

Keep working normally until the switch

Nothing changes until your agreed cutover time. Book, reschedule, cancel, update a customer, add a note. Carry on in your old system exactly as you have been. We pick all of it up in the final migration, so there is no stretch where you have to keep things on paper.

Use the time to look around Seglo instead. Open your calendar, your services, and your team, and check the three things worth catching early: service durations and prices, who is rostered on which days, and whether your upcoming appointments landed on the right people. All three are far easier to fix now than at 7am on your first live morning.

On the night you switch

Do it after you close. A grooming day has no quiet hour in the middle of it, so you want the changeover sitting between two working days rather than inside one.

Finish today's changes in your old system. Every booking saved, every change made.
Stop using it for appointments. From here, your team books in Seglo only.
Turn off its online booking. This is what stops new appointments arriving somewhere nobody is looking.
Turn off its reminders and confirmations. Seglo takes over your customer messages. Leave the old ones running and your customers get everything twice.
Tell us you're done. We take it from there.

Leave your old appointments exactly where they are

This is the one that matters.

Do not cancel or delete your future appointments in the old system. They have already come across, or they will in the final migration, and cancelling them there sends a cancellation message to a customer whose booking is perfectly fine. You will spend your first morning explaining a cancellation that never happened.

Log out and leave them sitting there. Nothing needs tidying up.

Move your booking links across

Wherever a customer currently taps to book, that link has to point at Seglo. Usually:

your website
your Google Business Profile
Instagram and Facebook
anything printed or pinned up, like a QR code on the door or the link in your email signature

Your Seglo link lives on Settings → Business Profile with a copy button and a QR code beside it; see Your booking link for the full picture. We'll walk the list with you so none get left behind. The Google profile is the one most businesses forget, and it's also the one sending you the most new customers.

Then we run the final migration

Once nothing new can arrive in the old system, we take a last pass and pick up everything that happened since the first migration: new bookings, reschedules, cancellations, new customers and pets, and the notes added along the way.

We check your upcoming calendar against your old one before we call the switch done.

Decide who actually needs telling

Not your whole customer list. The people who need to hear from you are the ones who already have an appointment booked, and they only need one fact:

Their appointment still stands, and there's nothing for them to do.

Something like:

Hi {{first_name}}, quick heads-up: we've moved to a new booking system. Your appointment on {{date}} at {{time}} is still confirmed and there's nothing you need to do. Your reminders and booking updates will now come through the new system. See you soon!

Everyone else can find out by booking. Next time they open your page they're on Seglo without noticing anything changed, and a mass announcement mostly hands questions to people who didn't have any.

Your first live day

Seglo is the booking system now. New appointments, changes, cancellations, customer details, notes, reminders. All of it happens here.

Reminders to your imported customers are the one thing that doesn't switch on by itself. We turn those on with you once you've had a look at the list, so nobody who booked three months ago hears from a system they have never been told about.

Keep your old account open for as long as you want to look up old history. Just don't book in it.

Tips

Two sets of reminders is the most common mistake. If a customer says they got two texts, the old platform's reminders are still switched on.
Don't cancel anything in the old system, before or after. Not the day before, not the week after. That cancellation message goes straight to your customer.
Check your Google Business Profile link on day one. It's the one that quietly keeps sending people to the old system.
Something looks missing after the final migration? Tell us before you re-enter it by hand. It's almost always one more sync away, and anything you retype becomes a duplicate when the original turns up.

Data import — the import itself, and the tools for catching up bookings made while you were still on the old system.
Business profile — where your booking link, hours, and locations live.
Your booking link — sharing it, the QR code, and changing your handle.
Customer notifications — what Seglo sends your customers, and when.