Payment methods

Connect your payment provider and check which card methods your shop can use. Saving a card for an online booking is a separate setting; connecting a provider does not turn that requirement on automatically.

Open in app: Payments settings

Before you start

You need a plan that includes online payments to connect and use integrated card payments. Cash and External card terminal at checkout record money you collect separately; they do not charge a card through Seglo.

Your business uses one active payment provider at a time. The methods available depend on that provider's setup. A terminal connection does not necessarily include online payments or saved cards.

Connect or manage your payment provider (web app)

1. Open Settings → Payments.
2. If nothing is connected, choose the provider you want from Payment providers. Stripe has a setup button; Tyro has Connect Tyro when it is available.
3. Complete that provider's setup. Check its connected status and the methods listed under Your payment provider.

For Stripe, Setup Payments starts the account setup. Follow the requests for business, bank and identity details. Once setup is complete, Manage account opens the Stripe dashboard.

For Tyro, open Connect Tyro, or Manage on an existing connection. Its Card terminal and Online payments sections are separate: pairing an EFTPOS terminal alone does not enable saved cards. To set up the online section, choose Turn on online payments, enter the Tyro location ID supplied by Tyro, and choose Turn on. Ask Tyro for that ID if you do not have it.

Require customers to save a card when booking (web app)

Only the business owner can save the card requirement, even if a staff member can edit other settings. This needs a plan that includes online payments and an active provider with Card on file available. Stripe or Tyro Online can support this; a Tyro terminal-only setup does not.

1. In Settings → Payments, check that your active provider lists Card on file.
2. Open Booking settings and under Cancellations & cards, open Booking payment.
3. Turn on Require a card or deposit, choose Save a card, then Save.

Customers then save a payment method when booking. No money is taken just by saving the card. Choose Take a deposit in the same panel to collect a percentage through Stripe instead. For requests needing approval, customers select a saved or new card and authorise the deposit during booking. Seglo charges it automatically for the pets you accept; nothing is charged while their requests await approval. See Booking deposits. Saving a card alone does not automatically charge a no-show.

Cancellation fee controls have a separate limitation: Fixed amount and Percentage in the cancellation panel currently require fully connected Stripe, even when another provider can save cards. See Booking policies for fee setup and the manual no-show charge.

Finish an incomplete Stripe setup (web app)

Open Settings → Payments and use the action on the Stripe row. Continue Setup, Verify Identity, Add Bank Account, or Complete Setup takes you to the remaining step. You do not need to create another account.

If Stripe shows Verifying, its checks are still pending. Use Check Status or the refresh control to check again. The page also checks for updates when you return to the tab. A connected account and an unfinished setup are different states; finish the requested steps before relying on card payments.

Check processing fees (web app)

When Stripe is fully connected, Stripe processing fees shows the in-person Terminal and Online payments rates. View current rates on Stripe opens its pricing page. Check the provider's current rate and your account terms rather than applying a Stripe rate to a Tyro payment.

Seglo's own fee is separate from Stripe's: 0.5%, including GST, on each successful eligible online payment. See Subscription plan and upgrades.

Switch providers or disconnect Stripe (web app)

While a provider is connected, the other provider rows cannot start another connection. The Other providers notice tells you to disconnect the current provider before switching. Your customer payment provider is separate from the card you use to pay your Seglo subscription.

To disconnect Stripe, choose Disconnect Stripe, review the warning, then confirm Yes, Disconnect. This disables that connection, Book by Card and payment protection. Do not assume that a previously saved card will work through a different provider. Check payment setup and card requirements again after reconnecting.

Related

• Booking deposits — upfront payment and the remaining balance.
• Payments overview — checkout from the Schedule and closing the day.
• Booking policies — saved-card requirements and no-show fees.
• Tap to Pay on iPhone — taking a card payment on a supported phone.
• Daily settlement — reviewing and closing each day's takings.