What's new
New ways to work, in Phone and Bookings. Pick your product to see what changed.
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Earlier web updates
- r141
Mark ready on a timer, Staff activity, breaks of any length and the Inbox
Set a booking to turn ready on a timer, see team and sensitive actions on one Staff activity page, record breaks of any length, and work from the Inbox.
- r138
Conversation labels, private message photos and separate SMS and MMS limits
Label conversations, get told when a Meta channel disconnects, keep message photos private and send SMS and MMS under separate daily limits.
- r137
Fully booked days, staff time by experience level and Auto Reminder numbers
Mark a day Fully booked so customers and the AI receptionist can't book it, size bookings by each groomer's experience level, and choose who gets Auto Reminder.
- r134
Drop-off pickup times in reminders, text or email per message, and places per phone number
Reminders for drop-off bookings now tell clients when to collect their pet, you choose text or email for each customer message, and Seglo Phone numbers have places you buy.
- r133
Call protection, call transfer in the browser and phone access by number
Keep a dropped call on the line while you reconnect or a teammate takes over, transfer and join calls in the browser, and choose who answers each number.
- r132
Seglo Phone calls on your computer, ringing by roster and pricing per number
Make and answer Seglo Phone calls in your browser, ring only the team on shift, and pay for each number by the people who use it.
- r131
Auto Reminder, Missed call text and all your notifications in one place
Text owners a week before a pet's suggested next groom, text back callers nobody answered, and set every notification from one page.
- r130
Notebook rules, pay runs that update themselves and shift invites from the calendar
Add rules to notebook notes that write amounts and to-dos for you. Unpaid pay runs follow every pay change. Invite available staff to cover booked days.
- r126
Book a Groomer TBC, pay commission on products, and new Bookings plans
Take bookings on a day before you know who will groom them, pay your team on the products they sell, and choose from simpler Bookings plans.
- r125
Booking Settlement built around closing the day, plus choosing who earns a service's commission
Booking Settlement shows the day, what to sort before you settle, and each team member's pay; choose who earns a service's commission and find services by category.
- r120
Edit a service price and choose whether to save a payment card
Adjust a booked service price from its edit sheet. Customers can choose whether to save a new card when paying a booking deposit.
- v1.116
Booking deposits charged on approval, one Booking protection setting, and partial invoice refunds
Booking deposits are charged only when you accept a request, one Booking protection setting covers late cancellations, and invoices take partial refunds.
- v1.115
Booking deposits, Stripe on any plan, and pet names on the client list
Take a deposit when customers book online, connect Stripe on any plan for a 0.5% fee per online payment, and see each client's pets on the client list.
- v1.114
Business closures with Australian public holidays, a service check for your receptionist, and a Messages filter on mobile
Add your state's public holidays as closure dates, answer the questions your AI Receptionist would otherwise guess, and filter Messages on mobile.
- v1.113
Staff permissions with one Save, daily text limits, and search on mobile More
Change staff permissions on web or mobile and press Save, see each number's daily text limit and why a text is waiting, and search every setting on mobile.
- v1.112
Call recording with transcripts, call history export, and pinned chats
Record calls on your Seglo Phone numbers and read each call's transcript and summary, export your call history as a CSV, and pin up to five chats.
- v1.111
Team chat for your salon, and Seglo Phone priced per person
Message your team inside Seglo with team chat on web and the app. Seglo Phone is now priced per person, and each product has its own billing page and invoices.
- v1.109
Per-location service prices, your own Google review message, and a clearer Seglo Phone Numbers tab
Set a different service price and duration at each location, write your own Google review text with photo, and see who rings each Seglo Phone number at a glance.
- v1.108
Seglo Phone settings in one place, call and message reports, and bring your own number
Seglo Phone gets one settings home with who rings each number, new Calls and Messages reports, a bring-your-number signup, and billing pages rebuilt from the ground up.
- v1.107
Unlimited team members on every plan, and prices by size on your booking page
Every plan, Free included, now has unlimited team members. Service details show as a checklist with prices by size, and Seglo Phone and Bookings each get their own switch.
- v1.105
Send files by text, and see who is handling each conversation
Send photos and documents to a customer as a private link, claim and hand over message threads, and reminder texts that name the pet and the day.
- v1.104
Grooming reports with photos for each body area
Grooming reports bring photos, body observations and notes together, with direct photo uploads and clearer appointment details on your phone.
- v1.103
Each pet’s next groom and report history in one place
Customers can see each pet’s next groom, open the latest grooming report and browse earlier visits from My Pets.
- v1.101
Grooming Care: each pet's care cycle, the pets that need follow-up, and Auto Book for the next groom
Set each pet's care cycle, see its suggested next groom and whether it's booked, follow up the pets that aren't, and let Auto Book book the next groom.
- v1.100
Google reviews on your dashboard, booking pages that show up on Google, and fill-in-the-blank quick replies
Each shop's live Google rating and weekly review asks on the dashboard, booking pages indexed by Google, and quick replies with a price you pick as you send.
- v1.99
Seglo Phone new-number requests, voice dictation in Messages, and Receptionist setup status
Request a new Seglo Phone number with the details the carrier needs, dictate messages at the front desk, and see whether your AI receptionist is ready to answer.
- v1.89
A Free plan for solo groomers, a seven-question setup, and the Pet Card on every plan
Seglo's Free plan covers one groomer and one location. Set up a shop in seven questions, use the Pet Card on any plan, and let customers sign in by mobile.
- v1.87
Staff set their own availability, and accept shift invitations from their phone
Staff enter the hours they can work and accept or decline shift invitations on their phone. Plus return visits as a daily follow-up list, free on every plan.
- v1.85–v1.86
Seglo tells you which days are short-staffed, who can cover the shift, and what it earns
See which days need another groomer, why, who can cover the shift and what it earns, then invite them in one step. Plus one Google review text per customer.
- v1.82–v1.84
Waitlist requests now carry each dog's full service and price, and customers can book from chat
Waitlist requests keep each dog's service, bundle and groomer, with a firm quote before you accept — and customers can finish a booking in chat.
- v1.81
AI receptionist per location: a separate phone line, personality and bill for each shop
Run an AI receptionist at each location instead of one for the whole business — own phone line, own greeting, own instructions, turned on and billed per shop. Customers can also chat with it on your booking page.
- v1.80
Return visits: see which pets are due back for grooming
A Return visits list shows every pet overdue or due in the next 14 days with no booking. Grooming intervals are now set per pet, not per owner.
- v1.78
See which reminder channels will actually send — and what happened to the ones you sent
The Send reminder dialog now offers only the channels that can send, tells you why one can't, and keeps a history of every reminder on the booking. Plus rescheduling keeps the booking's own answers.
- v1.76
One booking request per visit, not one per pet
Booking requests now arrive as one row per visit with every pet on it, and Decline is its own action with its own wording. Plus required questions you choose.
- v1.74
Send a grooming report card after every visit
Tap a dog on the body map to record what you found, then send the customer a report card. Plus a front desk board that tracks where each dog is.
- v1.72
Match a card terminal sale to its booking without charging the card again
Clear a card terminal day from the reconciliation page: most lines match themselves, the rest match to a booking in place, and the card is never charged twice.
- v1.71
Card terminal reconciliation: pull the day, match every sale, mark what isn't yours
Reconcile your card terminal against Seglo in one page: pull the day's report, see every unmatched sale explained, and mark the ones that aren't yours. Plus private customer messages and a rebuilt Settings.
- v1.69
Recurring visits, rebuilt: one rhythm per customer, every pet in one visit
Set a regular client's rhythm once, every 2, 4 or 6 weeks, and Seglo books all their pets as one visit. Plus rebuilt Payments settings and a new dashboard.
- v1.68
A Payments section for the money side, customers who can edit their own pet's profile, and a rebuilt Messages list
Payments is now its own section — every tender, what is still owed, refunds issued, bank payouts and an end-of-day cash count. Customers can edit their pet's profile themselves, and the mobile Messages list has been rebuilt around the conversation.
- v1.67
A photo album for every pet, booking forms that ask real questions, and a flag on unanswered texts
Each pet now has its own photo album on their profile, booking form questions read as sentences instead of field labels, and the Front Desk flags customer texts nobody has answered.
- v1.65
Send and receive photo messages, rewrite a text with AI, and record a voicemail greeting
Picture messages now send and arrive as one album, staff can have AI rewrite a text in your shop's style, and you can type a voicemail greeting and have it spoken on the line.
- v1.64
Take card payments on a Tyro terminal, and see the surcharge on every sale
Tyro EFTPOS terminals now take payments straight from the counter checkout, card surcharges are recorded on every transaction, and refunds are protected against being sent twice.
- v1.63
Dictate a client note instead of typing it, and let Google review requests go out on their own
Hold the search button and speak — the note is transcribed and filed against the right client. Google review requests now send themselves per shop, with the rules you set.
- v1.62
Bring your existing Australian mobile number to Seglo Phone, set up a counter kiosk, and see caller names on every call
Port your existing Australian mobile number to Seglo Phone, decide exactly what your counter kiosk can do, and see the client's name on calls, messages and voicemail instead of a bare number.
- v1.61
Phone app notifications only for calls, Tap to Pay names your device, and the schedule updates the moment a payment lands
The Seglo Phone app now only receives call notifications, Tap to Pay names the phone you are actually holding, and the schedule shows a booking as paid the moment the payment goes through.
- v1.55
Clock staff in and out by phone, kiosk or a tap tag — and let your team request leave
Choose how your team clocks in at each location, clock in by tapping a Seglo tag, let staff request leave for approval, and set every pricing question from one grid.
- v1.51
Set the client profile fields your business asks for, and filter Messages by phone number
Choose what every client profile records from one settings page, filter Messages by which of your numbers a text came in on, and stay signed in on the appointment app.
- v1.50
Team Schedule permissions are now enforced everywhere, on mobile too
Set who can view and who can edit the roster, and the mobile app now honours it. Plus: stay signed in on the app, a month calendar in My Shifts, and a mobile booking list customers can actually use.
- v1.48
Skill templates: set up a new team member's services in one click
Save a service list on a position and apply it to anyone you hire into that role. Plus a direct on/off switch for online booking, and leave approval now shows the appointments it would displace.
- v1.47
Redesigned permission editor splits Messages from Calls, adds a leave notice policy
A redesigned 6-group permission editor separates Messages and Calls access and gives checkout its own Payments permission, plus a minimum notice window before staff can request leave.
- v1.46
Plan next week's roster by clicking, plus a faster mobile shift card and Square go-live control
Build next week's staff roster by clicking shifts onto days, get a faster shift card on mobile, and go live with an imported Square location on your own timing.
- v1.45
A clearer day — the briefing redesigned, rosters that bend, calls that tell the truth
The day briefing gets a cleaner timeline, staff can be marked not working for a day in one tap, and declined calls stop hiding among the missed.
- v1.42
Your notes come back to you — AI notes on every appointment
Seglo now reads every note after each visit and pins a short summary — safety flags first — inside the customer's next appointment.
- v1.41
One tap from reminder to booking — and your texts, right in the appointment app
Every reminder now carries one short link your customers tap to view, confirm or move their booking — and the appointment app gets a full Messages tab.
- v1.33
Pricing gets its own home — clearer to find, simpler to set
Pricing now lives in Settings with a cleaner, plainer editor — easier to find, quicker to set up, and reachable in one step from any service.
- v1.30
Fill a waitlist slot in one tap, ask the right question for every service, and send proper tax invoices
Turn a waitlist offer into a confirmed booking in one tap, tailor the questions each service asks, charge Tap to Pay with a real tax invoice, and move through the app faster than ever.
- v1.19
Hold a waitlist offer, add anything to a bill, and a briefing built around your clients
Give a waitlisted customer time to say yes, add or remove any service on a bill, and start each day with a briefing shaped around the people walking in.
- v1.18
Add to the bill, sign on the spot, and a calendar that never hides a booking
Add services, products and discounts to a booking before or after payment, tidy up digital agreements, and see every overlapping appointment at a glance.
- v1.17
Know who does what, and build services the way your day really runs
Define staff positions properly, build multi-step services that use the right person for each part, and a rebuilt client and pet profile that's faster to read and act on.
- v1.16
Fill your day the way you want, and never lose track of who's doing what
Smarter slot suggestions with three ways to pack your day, a live Activity board with drag-to-reassign, flexible drop-off timing, assistant-powered capacity, and a daily briefing that remembers your customers.
- v1.14, v1.14.1, v1.15
Arrange the schedule your way, and reminders that reach your customers
Switch locations from the mobile schedule and arrange the calendar the way you work. Reminders and booking updates now go out reliably, including to customers whose number is only on the booking.
- v1.13
Archive locations, crop your photos, and smarter booking suggestions
Tidy up old locations without losing their history, crop hero and gallery photos to fit, and give customers clearer, ranked time suggestions when they book.
- v1.12
Handbook notifications, notification preferences, and a cleaner, more consistent app
Keep staff on top of handbook reading, let people choose which notifications they get, plus a clearer waitlist, safer business closing, and rock-solid Xero records.
- v1.10
Smarter waitlist offers, more accurate payment records, and a fix for closing your business
Waitlist offers now go to people the freed slot actually fits, payments and settlement totals handle gift cards correctly, and owners can close their business without hitting an error.
- v1.9
Seglo now speaks your language, with a rebuilt reports hub and one-tap rebooking
Use Seglo in your own language including 中文, find every number in a cleaner reports hub, rebook a past appointment in one tap, and open to a dashboard focused on this week.
- v1.8
One inbox for calls and texts, customer photo sharing, and booking labels
A unified front desk for every call and message, share before/after photos with customers, colour-code your bookings, and get notified the moment someone edits a shift you're on.
- v1.7
Pricing that fits how you charge, a rebuilt calendar, and a faster path to your first booking
Our biggest release yet: price by size and coat, a live drag-to-reschedule calendar, rooms that can't be double-booked, a slicker booking flow, a customer portal, and your own business number with two-way texts.
- v1.6
Sharper Xero, refund-aware reporting, and mobile polish
Xero connection status is now obvious at a glance. Refunds flow correctly through the daily summary. Plus a more polished mobile experience and a refreshed seglo.ai site.
- v1.5
Kiosk Mode for iPad, recurring bookings, and gift cards
Turn an iPad into a dedicated front desk. Set up recurring bookings. Sell gift cards. Onboard new businesses with industry-tailored setup. Plus new pricing tiers and dozens of polish wins.
- v1.4
Your Business Assistant, daily briefings, and end-of-day settlement
Talk to your AI Business Assistant. Wake up to a Daily Briefing. Close the day with one-click settlement. Plus a more visual booking experience and proper discount codes.
- v1.3
Tap to Pay on iPhone, automatic Xero invoicing, and service bundles
Accept card payments by tapping a customer's card to your iPhone. Sync every invoice to Xero automatically. Bundle services together. Plus a sharper visual refresh across the whole app.
- v1.2
The AI Receptionist, drop-off bookings, and a new pricing model
Meet the AI Receptionist — a real, talking phone agent that answers your calls. Plus drop-off bookings for groomers and dry cleaners, and a fresh pricing model with monthly credits.
- v1.1
Xero payroll sync, voice booking, and group appointments
Seglo now syncs payroll to Xero, takes bookings by phone with a natural-sounding voice agent, and supports group bookings for multiple guests.
- v1.0
Smart waitlist, AI assistance, and a brand-new mobile app
Seglo's first major update introduces an AI-powered waitlist that fills cancellations automatically, a smarter mobile app, and faster setup for new businesses.
- v0.0.9
Welcome to Seglo - Booking Made Simple
Intuitive booking software that's fast, easy to use, and built for service businesses. Get set up in minutes, not days.